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Business Profile

Used Car Dealers

Car Logic of Wrightsville

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***********************************

    nd there actually isnt one. The catalytic converter is bad and needs to be replaced and that is the sound you hear at times. I called Carlogic and they said the good thing is that you bought the warranty and we dont change every part of the car because no one would buy them. I said but this is a safety issue. I could have literally stopped on the side of the road. But they kept referring to the warranty which doesnt cover it. If the actually check the car, then they should have know. They said I could have taken it to a mechanic before buying. I had no idea that I was able to do that. If they were honest instead of lying about a problem, I would have not bought a car where I needed to replace an item within a day of purchasing. There was no honestly or transparency about this sale. I understand it is a used car but there is a different between a drivable and safe used car and one that isnt. It was a shady and not an honest sale.

    Business Response

    Date: 07/31/2024

    This matter has been successfully addressed with the customer. We reached out to them and came to a mutually agreeable solution by covering part of the repair costs. Although the customer bought the vehicle AS-IS and we are not required to make any repairs after the sale, we strive to assist our customers, which is why we initiated contact to find a resolution. Please see the attached updated review from the customer after our resolution.

Car Logic of Wrightsville is NOT a BBB Accredited Business.

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