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Business Profile

Fitness Center

Planet Fitness Cheltenham

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 27th, 2022 my membership was canceled by a new manager who constantly harasses me when I come to the gym. Four months ago in July of 2022 the first incident occurred where I was on the treadmill and he came over and proceeded to dust my feet while I was working out on the machine this could’ve been a health hazard I could’ve tripped and fell and injured myself so I said sir , could you please do this another time? He looked at me and walked off. This is when I felt unsafe. The next incident occurred two days ago October 25, 2022 when i came in with a water jug and he said I couldn’t come in with it. I told him that I would be very cautious and I wouldn’t be using any electrical equipment and he told me to pay for an “*******” water or get out. I said sir I don’t drink that water and I’ll only be 30 mins in, please let me pass this time. He said no so I proceeded to workout anyways. Upon working out I seen multiple ppl with the same water jug in their hands, this is when I felt discriminated against because I am a lgbtq affiliate and they weren'. Today I came in and grabbed a every drink as I always do and said good afternoon, no answer. He ignored me to help customers who came in AFTER me. Then once they left he asked did I want to use my card on file I said yes. He then prompted me to use the push pad. I asked why because I normally don’t have to. He said “I don’t have time for this XXXX today” and said go head. I went to workout and he started talking to a customer and another associate about me while laughing. I turned around and said “excuse me” he said everytime you come in here I have an issue with you. I said “on your end or mines”? I’m just trying to work out. He told me you can leave AGAIN and turned his back. So I proceeded to workout. After my workout i didn’t even look his way and he says “ have a good day MAAM” (sarcastically) and “ oh by the way your membership is canceled” and started laughing again with his fellow employee.

Planet Fitness Cheltenham is NOT a BBB Accredited Business.

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