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Business Profile

Grocery Store

Fresh Grocer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/04/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DOT: 10/28/2022 REG. RECEIPT INFO: TIME 11:25AM STORE *** REGISTER ** *** TOTALED PAID: $385.56 TENDER $284.03 ** & $101.53 DEBIT CARD COMMITTEMENT TO PROVIDE ME: EMPLOYEE TO SHOP, CHECK-OUT ORDER (GROCERIES, HOUSEHOLD CLEANING, FOOD STORAGE, SANITIZING PRODUCTS, PAPERGOODS, AIR FRESHENERS & EVERYTHING I ORDERED W/EXCEPTION OF OUT-OF-STOCK ITEMS, IF ANY ON-LINE 10/27/22) BAGGED & DELIVER TO MEON 10/28/2022 BTN 11AM & 1PM TIME SLOT. NATURE OF DISPUTE: THE FRESH GROCER OF WYNCOTE, PA 1) FAILED TO DELIVER NEARLY HALF MY ORDER & HAS NOT CREDITED MY ** AND DEBIT CARD NOR HAVE THEY SENT ALL THE MISSING ITEMS FROM MY ORDER THAT WAS SHOPPED ON THE REGISTER RECEIPT. 2) SEVERAL ITEMS WERE DAMAGED THAT DID ARRIVE. THE FRESH GROCER OF WYNCOTE, PA PROMISED RESOLUTION ON 10/28/22 APPROX. 3:50PM THE SHOP FROM HOME MGR. ********* STATED THE STORE WOULD REFUND ME THE FULL AMOUNT OF THE ORDER AND FOR ME TO KEEP EVERYTHING THAT WAS RECEIVED AS A THANK YOU AND TO GIVE AWAY THE ITEMS THAT WERE DAMAGED TO SOMEONE LESS FORUTANTE AS A MATTER OF GOOD COMMUNITY WILL. AND THAT SHE WAS PROCESSING THE CREDIT RIGHT THEN, THE CREDIT TO THE ** WOULD BE W/IN 3HRS. AND THE CREDIT TO DEBIT WOULD BE THE TIME OF BANK. ALSO, I SPOKE WITH FRESH GRO. CSR ************ WHO TOOK LIST OF EVERY ITEM THAT WAS MISSING AND/OR DAMAGED AND EMAIL THE STORE, BUT NOT CALL BACK. ON 10/28 OR 31 SPOKE TO MGR ******* (APPROX. 5-6PM) WHO STATED WOULD LOOK INTO & CALL BACK NEXT, SHE DID NOT. 10/29 FAILED TO GET MGR NAME, BUT THEY MADE SAME PROMISE & DID NOT CALL BACK. 11/1 SPOKE W/MGR ******** WHO STATED WOULD HONOR CREDIT & GET IT DONE SOON AS ACCT. ADVISED HER HOW TO HANDLE IT, SHE FAIL TO DO SO 11/2 12;15PMSPOKE W/SUPER ********** FRESH GROCER TOTAL FREE 1-800-746-7748 AGAIN WHO STATED SENT ANOTHER EMAIL. 11/3 AWAITING CREDIT 11//04 SPOKE TO LASHONDA AT STORE AGAIN PROMISED IF NO REPLY TO HER EMAIL BY 1PM TODAY (11/4) FOR ME TO COME TO STORE & SHE WOULD DO MANUAL CREDITS: ** AND DEBIT PLUS GIVE $25 GIFT CARD DIDN'T.

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