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Business Profile

Department Stores

Shoe dept

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tonight 6 pm June 9 2023 at the shoe dept. in the ********* mall wyomissing pa i had one of the most disgraceful embarrassing rude threatening experiences iv had in a store in my 39 yrs. Of life. 4 days ago i bought my daughter for her 8th birthday a pair of ***** sneakers that have a wheel underneath you can retract for roller***** use as well as regular shoes. They were tried on in the house and discovered they were too big never put back on again result reason for my return. They were $39.98 the two woman at the counter immediately started giving me a hard time saying i can’t return these they were used. Having been in retail service myself for ******* for many years currently working at ******* ********** **** accounts payable i have my fair share in handling customers and acting accordingly to satisfy. I was told they were dirty and worn outside. Which In fact they were not my daughter was too afraid of falling in the house let alone go outside. There was one small little dark mark on the one shoe lace I’m assuming maybe from a wheel running it over during try on (laces were NOT even tied still kept the same as in store unlaced!) the girl then began showing my shoes to other customers in the store saying to them would you buy these ? Customers were saying back yes of course there’s nothing wrong with them. I began to get highly upset and at this point embarrassed being made a fool of in front of other shoppers for no reason. I was being called a liar as she was telling me i wasn’t telling the truth and these were worn outside. The other worker began going off on me that she can’t resell used shoes and she would get told about having to damage these out. I explained that’s not my problem and that i have never seen this behavior before in my life. I demanded a refund and i was threatened they were going to call mall security on me to leave the store. Even though i was not doing anything wrong. She called manager at home store *** transtrans# **

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