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Business Profile

Lawyers

Kitay Law Offices
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Kitay Law Offices's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kitay Law Offices has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/01/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ******************************* contacting yall about ATTN: Regarding Contract - MCRLTGL75056 I cant get ahold of ********************* with email ************************ and phone number ***************** he isnt replying to none of my emails or calls or texts and I still need to pay my 8 disputed charges for or 7 dispute charge for $1,433.41 he is in department Chief Dispute Analyst - Fraud Prevention please help me get my bill paid or contact him to have him call me or email me or text me and he want me to pay by bank account by doing a ach payments using a account number and a router number I told him multiples I can't do it and I only can do a debit card for all my payments and he is refusing to help me further he wont allow me to pay by debut card and and last week I talk to your attorney or staff member but I don't remember his name but he say he will get a hold of them at Denefits and ********************* work at Denefits but he say when he call them he will call me back on July 1 he didn't call me back at ************ and I want to pay it with y'all instead by using denefits I want to pay by debit card and debit card is the only payment I can do and way I want y'all to give a payment secure link to pay etc

      Business Response

      Date: 07/15/2024

      ********************, thank you for passing along your concern. You actually had a conversation with ******** (Finance Team) from our office regarding this issue on June 24, 2024. At that time, he explained to you that we would try to make an accommodation for you, if possible. Please recall that you entered into an agreement with Denefits regarding payment for our representation in your case. Denefits is a separate entity from Kitay Law Offices and we have no financial or beneficial interest in that company. For our law firm to receive payment for representation in your legal matter, your payments need to be made to Denefits and we only receive payment after Denefits is paid. We do understand your position that Denefits will no longer take a debit card payment from you and that you would prefer to make payment in another manner. Considering that you have disputed charges with Denefits, we are hesitant to accept payment from you on a debit card. However, we would be willing to entertain that option if you are willing to physically come into our office to complete that payment. Otherwise, we are happy to take payment via cashier's check, money order, or ACH. At the same time, your agreement with Denefits is strictly between you and Denefits and we are unable to resolve that matter directly. If you have further concern regarding your obligations to Denefits, we suggest you contact them directly. If you have any additional questions, please contact us at ************ and ask to speak with ********. He will be happy to help in any way he can.

    Kitay Law Offices is BBB Accredited.

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