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Business Profile

Ophthalmology

Progressive Vision Institute Optical Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ophthalmology.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my kids glass due to change in April this year but due to the busy schedule they push him to June 13, 2023 that with the 1st available, at this time they were problem with his **** insurance do the system errors at **** and they fixed and sent me a letter of the fix and said the insurance card will come later.anyway, i showed that letter to the front desk lady, but yet they still had no insurance.so, I left my job and went to explain to them what happened. they still said NO we can see him today.so, i said fine no problem I'll pay for the visit out of pocket, but yet they still insist that we can't take cash or credit from any **** kids, and they were really nasty about it and they said and I coat "whomever have government insurance we not allowed to accept money from them."all I need to know where that is written to have kid suffer for that reason.

    Business Response

    Date: 07/20/2023

    Patient's father insisted the patient had **** insurance and we were not able to locate the id number for the patient. We are not able to collect payment from a patient who has a government plan even if we are not able to locate the id number. The father stated there was an issue with the insurance plan. We did tell him as soon as he got the insurance straightened out, we would have his child seen as soon as possible. It was a very complicated situation and the manager stepped in to help the patient as well. 

Progressive Vision Institute Optical Center is NOT a BBB Accredited Business.

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