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Business Profile

Radiology

Radiology Associates LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/16/2025

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Service 8/29/24. They continue to bill me without billing my insurance company. I have called multiple times to verify information. The last time I called, the billing lady said she had the correct information and told me she was not going to resubmit the claim and essentially hung up on me.Then threaten to send me to ************** insurance company has called them twice now. Yesterday, while on a 3-way conversation with Meidca (my health insurance) and Radiology Associates billing ***** the billing lady lied and said they had gotten a rejection from my insurance company. The insurance *** informed her they had not received any attempts for filing a claim.I believe this company has bad business practices and could be scamming older people or those who do not look at their EOBs.I would like an apology from the company as well as the issue corrected so I can close out this account.I hope I don't need a radiologist read on an XRay, CT or MRI with them again!

    Business Response

    Date: 01/27/2025

    I have reviewed this account thoroughly and identified areas where our customer service team failed to properly address the issue.  All parties involved have received additional education on how to handle these situations as well as verbal warnings should such behavior happen in the future.  All involved parities will also have their calls audited for a period of 30 days to ensure that they are professionally and correctly handling such claims.  We did file the claims electronically to the insurance using the *** # that was supplied and the responses we received were from our clearinghouse that then forwards the claims to the insurance.  Our fault is that we failed to mail a paper claim to the insurance instead of continually sending an electronic claim.  This has now been printed and mailed to the insurance.  I sincerely apologize for the inconvenience this has caused and we will be reaching out to the patient to explain our next steps and apologize. 

    Customer Answer

    Date: 01/27/2025

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 22793597

    I am rejecting this response because:

    I deserve an apology from the lady who said she wasn't gping to resubmit my claim and hung up on me.  I deserve an apology for having to make NUMEROUS calls when your company was the one who made the error. 

    My insurance company deserves an apology... they HATE dealing with your company.  You've developed quite the reputation!

    I want an audit of others files to make sure you didn't improperly bill them too.

    I have a feeling there are older people out there who didn't know how to navigate the insurance system like I do that have been overcharged.

    Regards,

    Winter *****








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