Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formal complaint regarding unjust invoice I received for heating system repairs in my former office.From the time I moved into the office in winter ********, the heating system never functioned properly. I have dozens of emails w/ the management company (*********) from that first year alone about heating issues, & ********* repeatedly sent staff to address the problem. My ****************** raised ongoing concerns about the heating. Despite these efforts, the issues persisted, & gas & electric bills were consistently unreasonably high. For comparison, I live in a single-family home in the same zip code as a family of five, & my homes heating bills were consistently half to two-thirds the cost of the office's ******** the end of 2023 I was informed to contact Walton directly for heating issues. Up until that point, my fees to Walton were paid through my rent to *********. Since then, I have paid Walton over $5,500 directly for ongoing maintenance yet the issues continued.Six weeks before my 38-month lease ended, the heating system again failed to maintain a temperature above 55 degrees. After I requested service, I was billed an additional $2,000. It is unreasonable & unacceptable to charge me for a repair at the end of my lease for a system that had been dysfunctional for three years.Additionally, despite promptly responding to a recent email about this invoice, I also received a paper copy. This feels excessive & bordering on harassment, particularly since I have communicated about this issue multiple times. I am now concerned that this invoice will be sent to collections, which could negatively affect my excellent credit rating.Resolution Requested:I request that this invoice be voided immediately. Given the long-standing heating issues, lack of clear communication, and the unreasonable timing of the charge, I should not be held responsible for this cost.Thank you for your time and attention to this matter.

  Business Response

  Date: 03/19/2025

  Please see attached response.

  Customer Answer

  Date: 03/31/2025

  Hi,

  I did not follow up because it was unclear what the business' actually response was going to be from their letter.  Are they resolving the bill directly with the landlord and I no longer need to do anything?  Has the bill been voided so it does not impact my financial/credit standing?  He did not directly answer any of those questions in his letter so I am unsure how to proceed.

  Thank you,

  Business Response

  Date: 04/10/2025

  Please see attached response. 

  Customer Answer

  Date: 04/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********* ****