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Business Profile

Bail Bonds

PA Bail Bonds

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bail Bonds.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son and I paid $2500 for bail for my other son back in august. We were supposed to get $2000 back after court cost within 90 days. I have been calling the office and was finally given the phone number of the boss. They keep saying that there is a message on our paperwork to have someone call us. I called again the end of January and the boss said that we would get out money back within 5-10 business days. I called again after 14 business days and was told again that they would call me back. Now, when I call no one answers my calls.

    Business Response

    Date: 03/08/2023

    March 8, 2023 

    Dear ******* *******, 

    Collateral deposits are refunded to the depositor following the satisfaction of all liability under the bond, the sureties receipt of competent written legal evidence of such and any and all debt or obligations arising from the agreement are met. Disclosure of these terms are outline on the Collateral Receipt executed by the customer. 

    The Collateral Receipt also states the original receipt must be returned, signed, printed and dated by both parties upon release of the deposit. The customer has not completed the Receipt For Return of Collateral. 

    Return of the collateral deposit will only be returned to the depositor, also disclosed on the Collateral Receipt. The customer has contacted the office on numerous occasions and spoke to the authorized staff regarding the deposit. It has been explained on all of those occasion the deposit will only be refunded to the depositor. The depositor of 80% of the collateral deposit has not had any contact with the company. 

    The customer filing the complaint is eligible to be refunded only their portion of the deposit, in the same form of payment by which the deposit was made, minus any obligations owed. The balance of the deposit will be refunded to the original depositor upon completion and confirmation of all requirements to do so. 

    Sincerely, 
    Brandon M******** Owner/Bondsman 

PA Bail Bonds is NOT a BBB Accredited Business.

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