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Business Profile

Dentist

Aspen Dental

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Tabetha S

    Date: 04/29/2023

    If I could give 0 stars I would.
    I had my tops done on 3/1. They were supposed to do my bottoms at that time, but due to my increased heart rate, the dentist wouldn’t do them. Ok fine I respect that. I was not sedated, but given medicine for anxiety an hour before my procedure. I was scheduled to have my bottoms done 3/24. When I had my tops done I had to call the dentist office and remind them to call in my prescription for 3/1. I had to do the same thing for my bottoms. Due to my work schedule and being busy all of that week, I couldn’t get around to calling until 3/23 the day before my appointment. I had to call them 3 times, and 2 of the 3 times they said that they weren’t able to send it yet due to having an emergency at the office. I get it things happen. The last time I called (a half hour before closing time) they said the dentist already left and they couldn’t send it out till the morning, they day of my appointment. I ended up canceling my appointment, due to not wanting the added stress of running around to my pharmacy and then running to the to the office. When the office manager called me back today, she was still trying to get me to come in today, which I refused because I had already made arrangements with my transportation.
    Why should I, as a client, spending $5K+ call about my own prescriptions?
    April 20th was to be my extraction day for my remaining 11 teeth. After over 2 hours only 8 teeth could be removed, and he had to quit due to my heart rate again.
    We scheduled for the remaining 3 teeth to be done on April 29th. Receive a text message from the assistant office manager, 2 hours before my scheduled time stating their systems are down and we need to reschedule. I feel like it is always something at this office.

  • Ruthanne N

    Date: 03/23/2023

    Ruthanne N

    Date: 03/23/2023

    1. Aspen Dental charged me more than twice the amount of original quote.

    2. When filing the claim with my insurance company Aspen Dental used a Dentist (not the one who did the work) to file said claim. The Dentist was not a provider for my insurance company the dentist who did the work was a provider. I contacted my insurance company and they said Aspen Dental could refile using correct Dentist. I was told they would refile but 3 months later they have not refiled. My insurance company says I can't correct this it would have to be done by Aspen Dental.

    3. When I saw my family dentist for check up she said the work was not done correctly and would need to be redone.

    Aspen Dental

    Date: 03/26/2023

    Thank you for the opportunity to respond to the complaint filed by Ruthanne Neary on behalf of the West York, PA Aspen Dental branded practice, owned and operated by Aspen Dental Associates of NEPA PLLC. We will be responding to the consumer directly on this communication.

    The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say “Yes” to quality oral care.

    I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.

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