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Business Profile

Dentist

Dental Dreams

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It was probably about 2 maybe 3 years ago I got my wisdom teeth taken out and when they did they also drilled and filled a cavity and also redrilled and refilled a tooth I already had done. Last year the one they refilled burst and broke and now the other one burst about 2 weeks ago.

  • Initial Complaint

    Date:09/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every time I visit this office there are new employees, if you call they never answer. You leave a message and they do not respond. I was told by a receptionist that they will respond to messages within 5 days ??. You never see the same dentist. It sounds like they are insurance money hungry. A year ago I was told I had a cavity behind my 3 tooth bridge that I had a root canal done to years ago(not by them thankfully). They wanted to replace the bridge ??. The next time I visited (6 months) they cleaned my teeth in 15 minutes and nothing was mentioned about the bridge. I was in 6 months later for a cleaning and now they said I need a deep cleaning and while walking out of the room said they will call my insurance to see if they ok that and to give me a price ( never asked my opinion) came back in and said my cost would be $68.60 and it would take about an hour to complete. I paid my part and proceeded to sit in the chair without seeing any one for 1 hour and 15 minutes. I walked to the front desk and said I had to leave and then they wanted to get to me right away. I said I was going to reschedule so I did. I returned the next Friday to cancel the appointment and get a refund. I was told it takes up to five days and would be by direct deposit or a check in the mail. Several weeks and many calls with no response and a couple of visits with them telling me it was handled went by. I visited yesterday 9/18/2023 and the manager was not there so I left my information on a business card. I stopped by the next day because I didnt hear from anyone and the manager said she reimbursed my credit card yesterday. In total this took approximately 7 weeks to get my money back !!! I even tried to call their main office and no matter what option you press it says the mail box is full including the receptionist ?? I have never seen a business run the way this one is. I have never reported a business before but something is going on here ( insurance fraud at the least) I appreciate you taking the time to help !!!

Dental Dreams is NOT a BBB Accredited Business.

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