Complaints

This profile includes complaints for Bon-Ton's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bon-Ton

  York, PA 17402

• 

  Bon-Ton

  270 Loudon Rd Steeplegate Mall Concord, NH 03301

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  I am reaching out because my registration rights have been suspended because of money owed to E-ZPass NH. I paid the $63 in tolls I owed over the summer and owed around $1400 in fees. The representative I spoke to in person told me to call ezpass and we would be able to settle on a lower payment amount. I did that and was told over the phone that I now owe $1500. I am reaching out in hopes to be able to settle on a lower payment amount because I simply cannot afford the $1500 and need to register a vehicle. The plate number that the invoices were about is *******. My address at the time was ** ***** ** ******* **. It has since changed to * **** ****** ** ********* **.

  Business Response

  Date: 04/26/2023

  March 24, 2023
  **** ** *******
  * **** ****** ****
  ********** ** *****
  RE: Better Business Bureau (BBB) Complaint #********
  
  Dear **** ** *******:
  I am responding to your BBB complaint #******** that we received on March 17, 2023.
  I am extending a settlement offer to resolve these outstanding violations and administrative fees totaling $2,025.00 for a lump
  sum payment of $825.00 in administrative fees, plus tolls.
  Payment of $825.00 in administrative fees must be received by April 24, 2023. Failure to respond with the payment by
  April 24, 2023, means that you have rejected our offer to resolve this matter. If you reject this offer the following will
  occur:
  ? The settlement offer to lessen administrative fees is withdrawn.
  ? In accordance with the Massachusetts Reciprocal Agreement your license and motor vehicle registration renewal
  privileges will remain denied.
  ? Failure to submit payment within 45 days may result in referral to the Office of the Attorney General for
  collection. If this matter is referred to the Attorney General’s Office for collection, we may seek payment of the
  tolls plus the full amount of administrative fees due.
  The payment should be made payable to NHDOT E-ZPass. Please note no personal checks will be accepted, we do
  accept money orders or certified bank checks. You may visit a NH E-ZPass Walk-In-Center or call the customer service
  center at ###-###-#### to submit payment over the phone.
  Sincerely,
  NH E-ZPass Customer Service
  cc: Denise