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Business Profile

Glass Repair

E Glass Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Glass Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/25/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered bedsides for my truck from this company March 2023. Absolutely no contact what so ever I had to call 3-4 times to check up on things. The last call the guy had an attitude and never called me back. I got an email on July 3rd 2023 stating that they had shipped and would get another email regarding a tracking number. Never received that email.. now it is July 25th 2023 still have no idea where the bedsides are or what is going on. I spent $1,300 on this product and I at least expect some communication. Extremely unprofessional business. If I had known this is what I was getting into I would most definitely not have dealt with them. All I want out of this situation is to have the product I PURCHASED at my front door so I can paint and install them on my truck. And a tracking number so I can see where my $1300 is. Also I believe other people should know this before they consider purchasing anything from this company. Best to do your business elsewhere.

E Glass Company is NOT a BBB Accredited Business.

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