Complaints

This profile includes complaints for T & M Enterprises of PA, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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T & M Enterprises of PA, Incorporated has 9 locations, listed below.

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  T & M Enterprises of PA, Incorporated

  3308 E Market St York, PA 17402-2619

  
• 

  T & M Enterprises of PA, Incorporated

  4760 Perkiomen Ave Reading, PA 19606-9521

  
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  T & M Enterprises of PA, Incorporated

  1829 E 3rd St Williamsport, PA 17701-3913

  
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  T & M Enterprises of PA, Incorporated

  705 Loucks Rd York, PA 17404-1730

  
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  T & M Enterprises of PA, Incorporated

  20 Shillington Rd Sinking Spg, PA 19608-1140

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our truck to Jiffy Lube on Monday, June 26, 2023 to get a standard oil change. We picked up our truck like about an hour later drove six blocks and the alarm start going off and lights saying low oil pressure they never put oil in our truck. My husband checked the dipstick and it was dry.

  Business Response

  Date: 07/13/2023

  Please close this case, we will send ***************** a refund.

   

   

• Initial Complaint

  Date:07/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/22/2023 Jiffy Lube located at 1829 East 3rd Street, Williamsport, PA 17701 and had my oil changed in my 2006 *** *****. (PICTURE OF RECIEPT ENCLOSED) I have been using this business for many years. During the above date, invoice ******** the employee who was in the Lower Bay, (**** *.) for some reason, removed the complete Oil Pan cover to change the oil. Instead of removing 2 bolts to gain access to the oil plug through this cover, he removed the 6 bolts and removed the complete cover. On 05/05/2023, I went to the store and showed them the cover, which I removed from under my car. It was hanging down making a loud noise ready to fall off. It was hanging on by 1 lose bolt. The man who removed this cover did not tighten it up correctly. I spoke with the Manager, name unknown, who stated that he would replace it. I stated that would be fine. I believed the matter would be resolved. On 05/30/2023 I had not heard a word from the store, so I returned to see if they had the part! The Manager stated he had forgotten to get it. On 06/05/2023 I Emailed Jiffy Lube on the computer. On 06/08/2023 I received a phone call from the District Manager of Jiffy Lube who stated that he had located a new one in York PA and he would get it and personally bring it to the Williamsport Store. He stated it would take two weeks. Again, I believed the matter would be resolved. On 07/03/2023 I was due for an old change and went to Jiffy Lube to get it changed. Upon arrival I went to the Manager and asked if the District Manager had brought the part. The Store Manager stated that he would check, the District Manager was he now. The District Manager stated the he forgot it and went to get it. He should be back before my oil change is done. When my car was done, I paid the bill and the Store Manager stated he would call me when the part came. The District Manager Lied to me and set the Store Manager to cover for him. The District Manager would not speak with me. No part as of this date.

  Business Response

  Date: 07/24/2023

  We have ordered the parts so we can replace them at no cost for *****************

  Apologize for the delay.

  Thank you!

  **

• Initial Complaint

  Date:02/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 17, 2021 I took my car to Jiffy Lube **************** for rotor and brake change. 7 months later I am having issues with shaking steering wheel and I bring my car back to check it and they are claiming my rotors are damaged for excessive breaking and excessive heat. I had my car two years prior to getting the rotors fixed and never had an issue until it was a reasonable time to chage the rotors and breaks. I had issues several weeks after changing the breaks and rotors with a noise when I break I took my car back and apparently they had installed the wrong break pads and failed to properly document that on my "curtesy replacement'. Now I am seeking refund because several mechanics have told me that rotors should not have to be replaced less than two years from replacement and should not that excessive breaking should not be a cause for damaged rotors as they have normal were and tear. Also I should have warranty but apparently they did not give me any.I would like a refund.

  Business Response

  Date: 02/17/2023

  Please close this case, at first we re-did the service for the customer.  When the customer told us that she believed there was an issue with the parts, we refunded the cost of those parts.

  Thank you,

  ***************************

  Customer Answer

  Date: 03/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************