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Business Profile

Newspaper

York Newspaper Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Newspaper.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not received the Sunday paper for 6 weeks. The last paper I received was on 3/16. I have had a subscription for many years and am up to date on payments. I have called every Sunday to report the issue only to hear the same apology, they will open an investigation, elevate it to a supervisor and get a paper delivered later in the day. No paper has ever been delivered. I called customer service on 4/15 who also said they would elevate it to a supervisor. I asked to speak to a supervisor and was denied. The person I was speaking to assured me it would be taken care of.

    Business Response

    Date: 05/16/2025

    The York Daily Record regrets this customer's poor experience. We have escalated this matter to our distribution management team to ensure the service issues are addressed and resolved.  We've applied a courtesy credit to this subscriber's account.  We left a voicemail for the subscriber, informing them of the steps taken to resolve this matter and provided our direct contact information in case further assistance is required.  We hope to hear back from this customer soon to ensure the matter is resolved to their satisfaction.  

  • Initial Complaint

    Date:11/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had signed up for a 6-month promotional subscription to the York Dispatch. The end date would be October 11th, and I would be charged a fee on that day.On October 10th, I went on to the website and tried to cancel my subscription. On that day, the website was working, but for some reason, it would not allow me to see or interact with my subscription. It wouldn't even let me see when my subscription would update. October 12th was the only other day I could see my information. I want online, and noted that they had already charged me. I cancelled my subscription and reached out to customer services, but they could not provide me with help. At this point, a complaint is my only option. The fact that the website was conveniently down on the day prior to cancellation seems very suspension. It did not give me options to view my account or check when the next payment cycle would be. I was unfamiliar with the website as a whole, because despite my subscription, I did not have the time or interest to use it. Anyway, since York Dispatch would not allow me to cancel my subscription prior to the October 11th cycle, I feel that they are at fault. I insist that I should get a refund, because their error caused the situation.

    Business Response

    Date: 11/12/2024

    The York Dispatch regrets this customer's poor experience.  Upon review we found that we were undergoing a billing system migration on the date this customer attempted to cancel through our website, which caused them to temporarily be unable to access their account management page.  We spoke with the customer and informed them that we are issuing a refund to their card within the next few business days.

  • Initial Complaint

    Date:07/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We pay over $350+ for 6 months of service. When deliveries are not made, which in just June 2024 was over five times, we are credited .17 - .34 cents per regular papers and a pittance more when a Sunday paper is not delivered. Based on the amount we are charged for the paper and delivery, this credit does sufficiently reimburse us for non-delivery and feels like we are being taken advantage of with no recourse. We WANT the paper, that is why we pay for a subscription and delivery. HOWEVER, we do not believe the paper is sufficiently reimbursing for non-delivery or correcting long term issues with non-delivery. Today I called the paper for non-delivery and was told they don't have a carrier in our area. We pay for delivery in advance, and we expect the Paper to manage employees and deliveries.

    Business Response

    Date: 07/10/2024

    The York Daily Record regrets this loyal customer's poor experience.  We've escalated this matter to our distribution management team for review and correction.  We spoke with the customer, informed them of the steps taken to resolve the delivery issues, and provided a billing adjustment.  Direct contact information was provided in case any further assistance is required. 

    Customer Answer

    Date: 07/10/2024

    The response has been received.  The quick action taken by York Daily Record is appreciated.  We look forward to the organization sustaining these corrective actions.

     

  • Initial Complaint

    Date:01/22/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially signed up to receive the Sunday only newspaper on December 26 2022. I signed up on this companies website-it had a promotional price of $4.00 for 6 months if you were a new customer. I got an email receipt for $4.00. A few days later the full monthly price hit my bank account (14.50) and I called into customer service to inquire. There was no account linked to me. After they said they could not help they gave me an email for my complaint-for which I sent screen shots of my payment and the email confirmation of my service that was to start 1/1/23. A week later I got an email saying the problem was fixed-they gave me 4 instead of 6 months at the promo price and told me the paper would start to be delivered the upcoming Sunday 1/8/23. Fast forward and 1/8/23, 1/15/22, 1/22/23 were never delivered. I have called in to the customer service each week to hear 'we're sorry' and 'someone will bring a paper out to you today'. Not only have I not received a paper but one was never brought out as promised. Supposedly the issue was escalated and the carrier and district manager were made aware each time. I asked to speak to the manager, i was told No, they can not let me speak to one. I asked for one to call me. Never happened. To me taking money and not receiving the product is theft. Telling me each week how they will resolve and do not are lies. That is not customer service, or an honest reputable business! I did not sign up to waste my time each week fighting for my newspaper that I paid for and have never recieved. I want my money back-sent to me at the address on file by check. Initially when they could not find my account they told me to contact my bank and freeze my card for fraud. So I have no card to refund the money anymore. All of these interactions are supposedly recorded. I made myself very clear. I do not want anything other than my money back and for my experience to be known!

    Business Response

    Date: 01/25/2023

    We do apologize that the customer did not receive the newspaper.   She has asked for a full refund.  I submitted a request to the Customer Service department to stop her paper and give her a full refund.

    Customer Answer

    Date: 01/25/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Regards,

    ***************************

York Newspaper Company is NOT a BBB Accredited Business.

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