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Business Profile

Psychotherapist

Commonwealth Clinical Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June of 2023 my son was taken to CCG for a psychiatric evaluation. The psychiatrist met with my son, myself and another adult sat witness to the situation, the outcome was recommendation of an RTF. Between June 2023 and October 2023, myself, *****, the insurance companies, amongst others have all requested not only a copy of the evaluation, but errors to be corrected, an addendum which CCG/Doctor said they could do, amongst other things, then turn around say they can’t do them. Insurance needed a new evaluation because CCG was wasting too much time. On October 31st my son took my daughter’s time slot and had another evaluation done. The psychiatrist explained to my son he was going to an RTF, and that he could no longer be his doctor. He prepared an 8 year old child to be away from his family. The Psychiatrist tells me the evaluation would be ready in 1 week. 2 weeks go by, *****, myself and others whom I work with start contacting CCG and asking where the evaluation is at. The Clinical Director tells ***** he needs this, he needs that, yet nothing was ever requested of myself. CCG gave ***** and myself the run around for weeks. Last Thursday CCG sends an email and says the eval is ready. I ask for it to be sent to me, they call instead. He says, “your son needs a higher level of care, can you bring your son in for therapy”, I have yet to receive the new eval as of today. Instead they sent it to ***** on 11/22/23. I have yet to even get the original eval from June. Communication has been very poor, and never with me. This entire experience has been a roller coaster. We filed a complaint on CCG and the next day the psychiatrist renigs his recommendation after he prepared an 8 year old child for RTF. Allowed me to prepare my son for an RTF. Completely unethical. There is a lot more I can add to this, but I will save that for the appropriate departments and boards in whom deal with matters of such,

    Customer Answer

    Date: 12/25/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Commonwealth Clinical Group regarding complaint ID ********. They have been found to be in in NON-COMPLIANCE to specific Pennsylvania State Codes, in another complaint I filed through ****. I have tried attaching the images, but it won't let me.

    Regards,

    *************************

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