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Business Profile

Roadside Assistance

AAA Mid States

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roadside Assistance.

Reviews

This profile includes reviews for AAA Mid States's headquarters and its corporate-owned locations. To view all corporate locations, see

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AAA Mid States has 8 locations, listed below.

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    Customer Review Ratings

    1

    Average of 3 Customer Reviews

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    Review Details

    • Wendy T

      Date: 09/24/2023

      Wendy T

      Date: 09/24/2023

      I have been a AAA member for 19 years. I have the AAA plus membership. On Sunday I called the AAA Roadside Assistance helpline to get my pickup truck towed after it wouldn’t start. The dispatcher asked if I had the following modifications done to my truck. One of them was a toolbox. I told her yes, I had a toolbox. She then replied that I didn’t qualify for towing. I asked if I removed the toolbox would they come tow it? She wouldn’t answer. Instead she hung up on me. I went to the app to schedule the tow. I was told 3-3 and a half hours. I waited over 5 and a half hours. I received a call from the tow truck operator who asked if I still needed a tow. He had just been dispatched and would be at least 45 minutes-1hour. I was not at home. I am a nurse who has to take care of patients. I had to cancel due to getting up at 04:30 am. I had to cancel my appointment with the mechanic who was going to work on my truck in the morning. Now I am paying for a tow truck out of pocket and a rental car. I would never recommend this company to anyone!

      AAA Mid States

      Date: 09/27/2023

      While this is a disappointing and unacceptable experience, AAA Mid States sincerely appreciates your feedback and indeed your almost 20 years of membership.
      As the undisputed leader in roadside assistance for over a century, we always look for ways to hone our craft as the nation’s largest network of transportation first responders. There are of course vehicle eligibility restrictions regarding our roadside assistance but only those that pose a safety concern to our providers and other motorists. It is unfortunate that this was not properly communicated to you.
      This is why such feedback is vital to improving member experience and your comments are already being used as a teachable moment.
      We understand that Emergency Road Service management has already reached out to you to apologize and most importantly tow your vehicle to the repair facility of your choice. When you have a moment, please confirm that this is being handled to your satisfaction.
      Once again, we thank you for your membership and the opportunity to retain it.

    • Wi Q

      Date: 07/13/2023

      Stole $165 dollars from me. There agent lied over and over again saying a tow was coming when he was actually lying because he never called. When I called back saying no tow arrived the agent refused to call. it was thanksgiving night and it sounded like he was near asleep at the phone and just didnt want to deal with it.
      Every time I reach out to AAA they say they only do refunds within a month when their tow doesn't arrive. However I have reiterated so many times that I dont want reimbursement because the tow didnt arrive, I want reimbursement because their lazy agent engaged in behavior that cost me $165 and they have a recording of this phone call. Yet they refuse to listen to it because they are cheap and think $165 is worth more than their customers.

    • Nicol P.

      Date: 11/30/2022

      Nicol P.

      Date: 11/30/2022

      I would run away!!! They only want your membership money and then when you actually need help, they won't renew you. I needed two tows this year. The last tow, they made me wait over 2.5 hours, and then I finally got a call only to find out the truck was too big to get my car even though I had told them exactly where the car was before they ordered the tow. Thankfully I was in a safe place and had someone to pick me up and get me home, but what if I wouldn't have been? They are awful. What good are they when they can't get to people and then drop you once you use them. Please don't waste your money on them!!!

      AAA Mid States

      Date: 12/12/2022

      We have attempted to reach Mrs. ******** on December 9, 2022 and December 12, 2022 via phone and email but have been unable to reach her to resolve this matter. In the event they contact us we will resolve the matter directly with them.

    AAA Mid States is NOT a BBB Accredited Business.

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