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Business Profile

Roofing Contractors

Leak No More , Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

This profile includes complaints for Leak No More , Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Leak No More , Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted the contractor for a leaking roof for repair around October 13th 2022. They came out for the inspection, stated they would come that Saturday to do the job only if the invoice total was paid before then. They were quick with getting the invoice to me to pay and I did so using my ******** card in the amount of $3412. Saturday came, they didn't show up nor call. Sunday came around and I sent out a text message to ***** from the roofing company at ************ and asked for an update since they no called no showed and she stated that due to the weather they couldn't come out (low wind). ***** then proceeded to tell me that they'd come on Monday, Monday came around and when I called she stated Wednesday. Wednesday came around and again no call no show. I attempted to reach out with no luck so I continued to reach out and contact other contractors because I really needed the job done. The other places I contacted stated they'd only require a small deposit and the rest would be due at the end of the job. So I contacted my ******** card customer service to dispute the charge since no one was getting back to me. Some time goes by as I'm waiting for the dispute to clear so I may proceed with another contractor since most of them were booking months out I find out they submitted some documents to ******** yet my roof was never done. Not once have they explained any of their policies. Nowhere on the site is anything about policies and I never signed a contract. They told ******** that I needed to fire them in writing so I did via text and email. I've emailed them numerous times with no response and the only contact I have is with ***** via text. I called again March 9th and spoke with the owner I believe, he stated he'd call back on Friday to see about the refund as I requested a cashier's or certified check. I've made contact again and was told I'd receive an update and they have failed to communicate with me once again.

    • Initial Complaint

      Date:11/30/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/2021- Had Leak No More out to look at a bad soffit area.. Owner stated he could fix that for $2500, but there was a leaking issue, and that problem would return if we didn't fix the leaking issue. I asked if he could fix the leak and he said yes. I paid him $5000, as that is what I had at the time. I told him I could pay him more later if needed. He stated he would fix the leak for the $5000. i never received an estimate or bill. LNM replaced a front portion of my roof. Did not fix soffit yet. 1/1/22 On the first rainy day after that replacement, water was gushing into our main bedroom, ruining the ceiling. I sent pictures and he stated it was probably our cupola, and he would come and seal that. He said he would "come tomorrow." Did not come. Said they would come Jan 4. Did not come. Was told owner was sick and was having surgery. 1/13 I texted to ask when they would complete the job, the snow and rain were doing real damage to our home. 1/19 They texted to ask if any leaks were continuing. I said yes. they said they would seal our cupola when it was warmer. 2/5 I texted roof was leaking really bad. 2/10 texted they would be out by end of Feb 13 to check leak. Text states owner "said there is no additional cost." Never showed. 2/23 I texted to see if they planned to come out. Told owner had fallen off a roof 3/2 I texted to see if they had any plans to come out. Asked for itemized bill/estimate. never sent 3/5 sealed cupola. Spoke to owner. He said again that "he was in this for the long haul" 3/9 they texted to see if it was still leaking. I said I did not see anything 5/7 leaked again really bad- all in the cupola area 5/24 claimed they stopped out and sealed the cupola again. No one was home, we had no notice 6/15 texted if they were coming to finish job. They said yes, but didn't 9/6 i texted to state still leaking 10/2 texted to ask if they were coming out. never came 10/17 said they would come out. They didn't 10/23 told owner will call, now ghosted.

    Leak No More , Inc. is NOT a BBB Accredited Business.

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