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Business Profile

Storage Units

Moove In Self Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/25/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have rented from this company for 3 years, never had any issues, we always paid on time and always left good reviews. This year our moove out was scheduled for 8/31/2023, 60+ days in advance. We effectively moved everything out of the unit as of 8/29/2023. The only issue is that the lock was habitually put back on the unit by accident and we were then charged $220.48 for the month of September via auto draft on 09/05/2023.Once I realized our move out was not processed, I reached out to the location manager on 9/06/2023. On 09/07/2023 she made me aware of the lock issue and I immediately, same day, went and took it off with my sincerest apologies that we had forgotten to remove it. I asked if we could receive a prorated refund and she advised she would submit a request and Id have a response within 48hrs. Today, 2 weeks later and after 3 follow ups, I am just now receiving a response that the request was denied with no explanation. Moral of the story, we were completely moved out days before the last of August and I don’t believe we should be responsible for the full month of payment when we have not been using the facility.

    Customer Answer

    Date: 09/28/2023

    Resolved - company confirmed they will provide a prorated refund as originally requested.

     

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