We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Title Agent

White Rose Settlement Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Title Agent.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/17/23 Myself and my son settled on our home at *************************** with White Rose Settlement Company .On 11/11/24 we were notified via email by ***** ****** that we had a refund and a money order was sent to us on 10/25/24. Attached to the email was a copy of the Money order in both my name and my sons name. Concerned because I didnt receive it, I replied asking where they were sending the money order. She replied the money order was sent to the Philadelphia address. On 11/12/24 I asked specifically was the Money order sent to the ** Box or my home address. ****** Kashammer replied via email the money order was sent to the ** Box. I returned via email with my home address since sending it to the ****** address was not working. On 11/25/24 I contacted White Rose Settlement via email stating still no sign of the money order and to cancel the money order then resend the money order, this time to my home address. ****** Kashammer replied by email there is no way to track a money order and they cannot void it out because money order was purchased through a third party and it cannot be resent. On 11/28/24 I checked and informed her via email that money orders are recorded. Explained the process. Providing the information **************** numbers, addresses and websites. To this White Rose Settlement replied they were closed and the matter will be resolved on 11/29/24. That has been our last contact with White Rose Settlement Services. All we want is our refund. The settlement went great after selling ************ No issues until this refund. The names mentioned were not apart of the original settlement? Usually, refunds are also on company stationery similar to settlement checks? They are often accompanied with an explanation? Im not sure why these people are not familiar with how money orders work?Please investigate this matter.

    Customer Answer

    Date: 01/27/2025

    We were to receive money from the sale of our home. We do not understand their refusal to send the money. Also, we are not sure of the correct amount refunded is accurate. Other monies received were made thru actual white Rose settlement letterhead.

    Business Response

    Date: 02/05/2025

    Please see attached response.

White Rose Settlement Services, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.