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Business Profile

Fence Contractors

Golden Wings Fence

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Golden Wings was asked to come out to my house and give me an estimate on installing a fence similar to my fathers. Marty went to my fathers house to take pictures on 1/13/23 to understand what material is needed. On 1/18/23, with a deposit down, Golden Wings started installing the fence. Golden Wings finished installing my fence on 1/27/23. On 4/4/23 I called Golden Wings with concerns of my top rail on my fence raising. On 4/11 Josh the subcontractor came out to assess the problem and stated the rising was due to lack of screw usage (nails were used). I also discussed to Josh my concerns for the fence which were: boards raising and warping, chain link is not secured to the wood throughout the fence, large gaps are left in between posts, posts are splitting and leaning, and vinyl gate is not latching properly without forceful closure. Josh has come to my house a multitude of times but no improvements have been made. The boss continues to refuse to come out and look at the fence. I was told by Josh (the subcontractor) there is a warranty through Golden Wings, but have no paperwork verifying that. The subcontractor never showed up to finish the work after hearing my concerns. He left all the boards on the side of my house and alongside my fence with screws sticking out. He also left tools laying beside my house. I called Golden Wings and expressed my concern that Josh is not permitted back to my house due to Josh showing he is unreliable and incapable of fixing the work. Dave (the boss) screamed at me stating Josh told him he fixed everything 2 weeks ago and that he is going to have to fire him. Dave also stated that he is not having someone else come out to my house because he already paid Josh in full for the work of installing my fence. I stated that I gave Josh multiple chances and he is not permitted back and the boss hung up on me.

Golden Wings Fence is NOT a BBB Accredited Business.

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