Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a premium subscription almost $100. They then put that premium subscription onto a completely different old account of mine I havent logged into for ages. They wont transfer it. Wont refund it. Wont respond to emails. They literally stole my money. And have been no help to resolve it.

  Business Response

  Date: 07/07/2025

  This happened because of how Apple Pay payments work. Our team has been in consistent communication with *** and resolved the issue, in addition to comping him 2 months of Premium subscription. 
  
  See our messages to him from this morning following a meeting with our tech team:
  
  
  *** Customer Service
  
  20 minutes ago
  Hi ***,
   
  I'm sorry this has been such a mess! Its because of how *****'s systems work separately from ours and how theirs don't care to interact too well with ours (because they're a giant basically).
   
  In any case, I sent this to our tech team and they were able to do something complicated on the back end which did move the Apple purchase back onto the account you intended.
   
  So you should be able to see that now on your account. We are very sorry for the inconvenience, though it was out of our control. And I hope this helps.
   
  If you need any further help let us know!
  Sincerely,
  ***
  
  
  
  *** Customer Service
  
  13 minutes ago
  Hi ***,
   
  I also gave you 2 months of Premium subscription free, added to your current 6 month Premium subscription, for the inconvenience. It is now good through December 6th.
   
  We hope you have a great week!
  Sincerely,
  ***

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  website is automated and is locking me out of access. Photos of myself are being rejected for no reason and marked as "pending" and this is excuse for locking me out of access.

  Business Response

  Date: 06/13/2025

  This customer never reached out to our customer support before filing this claim. The account was not locked, and he had approved photos, but one that was zoomed in too far for our main profile photo requirements had been rejected. I have refunded the customer's premium subscription in full as requested and closed the account.

• Initial Complaint

  Date:03/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Banned from the site, with no explanation as to what I supposedly did wrong. No discussion, no recourse, no compassion, no respect.The people who run this site are unfathomably extreme COMPLETE JERKS who do the EXACT OPPOSITE of ******** teachings. It is mind-blowing how anyone can claim to represent Christianity, while obstinately completely rejecting how ****** said to treat ********* matter how respectfully you treat everyone on the site, if youre on there long enough you WILL eventually be banned for life, with no explanation for why, with no recourse, no discussion, no empathy, no compassion they will treat you extremely coldly, as if youre just a number, and as if youre a bad person but with no explanation why.If you ask them to have compassion and work with you, ask for an explanation, ask to talk it out, they will simply reply that theyre concluding this correspondence and then ignore any further pleas for assistance, compassion, empathy. They are not Christians they wholeheartedly reject how ***** said to treat others.I even sent them a HAND-WRITTEN LETTER respectfully pleading with them to show some mercy and compassion, explaining that I didnt know what I did wrong but I would avoid doing it again if they told me what it is. No response. They continued to ignored my emails.

  Business Response

  Date: 03/31/2025

  Member accounts can be flagged both by our security system and member reporting. When this happens our security team reviews the account thoroughly and if we deem the flag to be serious enough, we cannot allow the member back on. That is what happened in this case. We cannot give details in most of these cases either because it could compromise our security system, or put a member who made a legitimate report put in a bad position. We responded to the member twice about this matter, but he refused to accept it and told us he would flood our voicemail box with daily messages, which he proceeded to do. We are unable to offer him our services. 

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have given nothing but positive interactions on the site, for the approximately 3 years I was on the site.  I have never done anything the least bit objectionable.  Nobody has ever acted angry at me.  You're relying on a flawed computer program to "play God" and severely interfere with people's personal lives.  And you've given not even the slightest HINT of what might have triggered this.  I have had absolutely zero negative interactions with anyone.
  
  This is not being a "better business" - this is being an absolutely horrible, heartless business.  It's complete BS to say "we cannot" anything - you run the business, you run the software - you can be a HUMAN BEING and look into what triggered this and HAVE A HEART.  You can override any "flag" that came up - as a software engineer, I know this for a fact.  This is not "protecting anyone" - I have been 100% respectful to everyone.  How is what you're doing Christian behavior?
  
  Not one person has ever acted angry at me since I registered for this site.  I have been completely respectful to everyone.  You are persecuting me, treating me like a criminal, when I did ABSOLUTELY NOTHING that could be considered the SLIGHTEST BIT out of line to ANYONE.  
  
  You are literally GASLIGHTING ME - a form of emotional abuse - treating me like I did something horrible, when I can't think of ANYTHING, no matter how hard I rack my brain to think of something - anything - that could have caused someone to want to report me.
  
  If it was just your computer program saying "he clicked like too many times" or "his pictures are too professional-looking, must be fake", or "he used the site while on his work VPN sometimes"... then sorry, my mistake - just TELL ME that those things matter and I'll stop doing them!  I am not a bad person!  I did not disrespect ANYONE on this site EVER!  Stop gaslighting me!  Have a heart!  What would ***** do?  Are you SURE you're ACTUALLY Christians?
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received services after paying for my subscription. Instead I was given the complete run around and blamed for not lying and dressing up my page.

  Business Response

  Date: 03/31/2025

  This member was not refused any services. He wanted to use photos that did meet our main profile requirements, so those were not permitted as profile photos, however he had full access to our account and service, messages with other members, had full use of our searching and matching functions. We cannot find any services that were refused to this member.

  Customer Answer

  Date: 04/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went on Catholic Match website. I clicked on a button thinking I was joining for $10. I was immediately billed $119.99 per year. It says it will automatically renew. I am on social security disability and do not have this money to spend. I feel i was misled on the website. I tried to call their phone number but you cannot speak with a person..only email.

  Business Response

  Date: 10/01/2024

  The total amount for the entire subscription being billed at once is clearly displayed before someone checks out. We responded right away to this customer via their Customer Support ticket sharing with them a link to requesting a refund through Apple Pay, since Apple was used to make this purchase. (https://support.apple.com/en-us/118223) 

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, My account on CM got banned indefinitely. Till this day, I have not been informed as to the reason why that happened. CM collects personal information about their users and then deletes their accounts without justification. I have been scammed by one of their users who was using a fake first name to lure women. I sent a report on him, then cancelled it because I had already exchanged names with that man and feared his revenge. Nevertheless, he won the case, because, as I suspect, he filed a report on me to CM, which was not verified in any way by the administration, and resulted in an arbitrary decision by CM to get my account suspended for life. I do not deserve such a treatment. I am treated like the worst criminal on earth, despite not having done anything wrong! Any time I open a new account it gets deleted for arbitrary reasons unknown to me. I kindly ask for explanation. I also suffer from a chronic, mental illness, which I documented to CM, which was the cause of my creating a second account to bypass administrator's block (or was it my ex's block??? I don't even know that!!) between my ex and me in an attempt to understand what my ex wanted from me. They didn't even let me understand what's going on! I ask for an explanation why I can't be a full member of the platform and to be provided with an explanation. I was a loyal user of Catholic Match for a few years before that happened to me. I only have a suspicion that my ex filed a false claim on me to CM authorities which I believe was biased and completely untrue. Thanks in advance

  Business Response

  Date: 09/20/2024

  This member was blocked by another member who no longer desired contact with her. To get around this block she created a new profile with a fake name. This goes against our Terms of Use and we are unable to serve.

  Customer Answer

  Date: 09/20/2024

  
  * *************************
  Attachments
  Sun, Sep 22, 4:48?AM (1 day ago)
  to me
  
  Hi,
  
  I am writing in reference to my complaint ********* I have sent a reply to the business, but I forgot to add a screenshot with the email from the Catholic Match adimistrators which clearly states that they were the ones who blocked the communication between me and ****** I was unaware that that was not true and that it was ***** who blocked me. Had I known this, I wouldn't have created a second account to attempt to reach him. I only created it because I wanted to explain to him I had been blocked because that's what the administrators were claiming. I have been lied to by CM into thinking they placed the block while it was him who did that and they didn't tell me that was the case. How was I supposed to know he blocked me? On CM, there is never an information that the person you're talking to has blocked you when that happens, I never knew he was the one who did it! Had I known it I wouldn't have had opene that second account!
  
  Please, could you attach the above explanation to my response? And also, could you attach the screenshot from the email they sent me then which clearly states that CM had blocked the communication between us, and not him - "I placed a block between your account and his new account"? This is very important to the issue, without this they will be claiming I was trying to stalk him!!! I am not a criminal!!!

  Better Business Bureau:
  

  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  Catholic Match never said he was the one who blocked me. I was informed that the "block" was made by administration, not by him. I was unaware he didn't want me to talk to him there then, because he did send a reply to my purely friendly message. I was aware he was in another relationship back then and was just curious what he was doing on Catholic Match. Really, I am not a stalker. I was just trying to let him know that my communication was blocked betwen him and me, that's why I opened another account. I just wanted to apologize to him that I didn't respond! I did not know he was the reason behind the blockage between our messages! 

  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ***** *******

  Business Response

  Date: 09/24/2024

  As can been seen in the attached screenshot, we clearly notified back in August of last year that the other member had placed a block between them. We wish ***** the best but are unable to serve.

  Customer Answer

  Date: 09/26/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

  Response of ******

  By using this screenshot you are admitting to having interfered in my relationship with him. Just because he blocked me on his previous profile, doesn't mean he wanted to block me a second time, especially not since he typed a reply to me which you barred me from seeing. Therefore, I kindly ask for restoration of my account. I, too, wish the service all the best along with many destroyed, as a result of CM's arbitrary decisions, CM originating relationships.
  

  
  
  
  Regards,
  
  
  
  ***** *******

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  in June of 2024, I emailed (from the CatholicMatch site, so no copy of my email was sent to me) telling the organization that I probably would not renew my subscription and to NOT debit my credit card.
  On July 9th I discovered that a payment was pending to renew my subscription in the amount of $97.19. I again emailed the organization, told them that I did not want to renew, I cancelled my subscription on their website and asked for a refund.
  Today, I discovered that I was not refunded and I was only able to find a phone number for the company here, on your website. No one answered the phone and the only option was to leave a voice mail, which I did, advising that I want a refund and that I was going to dispute the charge with the credit card company and file this complaint with you.

  Business Response

  Date: 08/02/2024

  This member asked if their Premium subscription would renew on June 10th, and was advised in a reply from us the same day that yes, it was set to renew. Our staff  included a link to our instructions on how to turn off the renewal if she decided she did not want it. We received no further communication from her until we got the voicemail, which we promptly responded to. We refunded immediately upon receiving the voicemail and let her know it had been refunded.

  Customer Answer

  Date: 08/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** *****

• Initial Complaint

  Date:06/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS COMPANY SEEMS TO BE ATTACKING THE BODY OF CHRIST. CM is a powerful co. capriciously enforcing unChristian rules to profit & to vent their own angers/frustrations on others (many examples documented online & below). CM behaves like Pharisees using rules (eg not picking grain on the sabbath) to condemn Jesus’ disciples in Matt-12 where Jesus says: “If you knew what this meant, I desire mercy, not sacrifice, you would not have condemned these innocent men.” Anyone banned by CM for an unintentional rule violation (A LOT of us exist) please pray for the Church. If you receive Holy Communion, it's heartbreaking CM works to cut you off from the Body of Christ (CM cornered the market for online Catholic dating). It's gut wrenching to read of efforts by many to make amends w/ CM & to see CM refuse forgiveness & mock them instead. EXAMPLES: "They clearly do not follow the teachings of Jesus” says one review, they “banned me from the site with no explanation… they were extremely cold to me, with no hint of humanity or concern for how they were making me feel or how they were negatively affecting my life… This is not the behavior of Christians.” - “My account was suspended” one woman writes. “Their reasoning is that my photo looks too young… I'm a devout Catholic, checks all the boxes. I'm someone they WANT on their site.” She goes on: “I tried to contact someone of authority to look into this matter but it seems impossible….” they have “no intention of reinstating me.” -“My account was removed despite having a 12 month subscription and when I emailed the moderators to ask why they refused to give me an answer” per another. “They banned me fir life just checking their opinion on premarital sex.” COMPLAINT: CM is attacking the Body of Christ. DESIRED RESOLUTION: forgive the innocent/remorseful; allow them to again interact w/ other Catholics on your monopoly site. “If you knew what this meant, I desire mercy, not sacrifice, you would not have condemned these innocent men.”

  Business Response

  Date: 07/05/2024

  This member was told by another member that they didn’t wish to message any further on our site. He located the other member’s cell phone number without their permission to send a rude and inappropriate text message which is a strict violation of our Terms of Use. Because of the fear of potential safety issues that contacting a member off-site without their permission causes, we have a zero-tolerance policy for such violations and wish this member the best.

  Customer Answer

  Date: 07/09/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.
  
  
  
  [There is a lot of injustice in the world. An organization like this really shouldn't be adding to it.

  Anyone reading this who is particularly frustrated with Catholic Match, you can also contact the actual Catholic Church to let them know of your frustrations and to ask for prayers. The company is located near Pittsburgh, PA, and that Diocese and Most Reverend Bishop are welcoming and accessible (for example, write them a letter or contact them using the form on their Diocese website. If not for yourself, do it for the other people who have been, and will be, condemned by this company. The Priests in Zelienople, PA (the town where Catholic Match is loacted) are wonderful too.

  Regarding the company's respons (above), the information they have provided in incorrect (and it's also insulting). And to the Catholic Match workers, as you brag to your families and on social media about what great Christians you are, the reality is there is something much greater going on here.]
  
  
  
  Regards,
  
  
  
  **** *****

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 28, 2024
  
  Catholicmatch LLC is a dating website. I filled out a a profile. They claimed my phone number is not valid. They are claiming I did not pass a security check. Clearly they do not have a real security and my phone works and all photos on my profile were valid.
  They refuse to explain why my profile has been deleted or what security check I failed.
  and...believe it or not,,,they continue to email me "matches".
  My account and emails can be accessed using this email address *************************** I want my profile back up and my account unlocked.

  Business Response

  Date: 05/29/2024

  This member attempted to verify with a phone number which had already been used to verify a different account in another state with a different birthdate. This tipped off our security system to the likelihood of a scammer. Our team did reach out for further identity verification which we haven't received a response to. We are happy to unlock the account once we are confident in the legitimacy of the member. 

• Initial Complaint

  Date:04/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deleted my Catholic Match account in July 2023. The company (through Google) has been taking $31.86 out of my account since then. I was not directed to cancel the subscription upon deleting my account.

  Business Response

  Date: 04/23/2024

  This member registered for Premium and was notified of the recurring transaction in two ways:

  1. A notification directly on the subscribe page where she chose her subscription length.
  
  2. Directly above the Place Order button it states: By continuing you agree to the Terms and Conditions of Purchase and understand that your credit card will be charged each billing period until you decide to cancel.
  
  We are unable to end Google Play subscriptions even when an account is deleted because Google does not give companies the capability to do so. Consumers receive email receipts from Google for recurring transactions every month. We have refunded as many of these months as was possible in our system.