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Business Profile

Propane

Pro Gas Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Propane.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 10th 2022 pro gas delivered my propane they said they would return on Friday November 11th cause they needed into the home cause my propane line to the house didn’t pass the pressure test I took off work and no one ever showed up I called the following Monday I was told the guy forgot but at this time they took the money out of my bank account they took 865.42 on November 15th I’ve tried calling several times with no real response to my messages on Tuesday the operation manager named Marco called only reason why he called is my ex wife really raised a stink with him he called and said somebody would be here at my address first thing in the morning on Wednesday the 30th they open at 8 so I was expecting to be here around 830 am still no show it’s almost 10 am I paid for a prod that was installed back on the 10th of November and still can’t cook or is my furnace I’m considering legal action I’m hoping you see this as a legitimate complaint thank you for your time

    Business Response

    Date: 12/02/2022

    Good afternoon:

    We would like to apologize to Mr. ******** for the recent situation regarding his initial installation and return service. Our internal investigation into this his formal complaint has proven that we may have did indeed "drop the ball", so to say. Upon initial install, there was a safety issue that needed to be resolved on the inside of the property before the new service could be full connected; due to a lack of communication and conflicting schedules between both ProGas and Mr. ********, there was a delay in getting his service completely up and running in a safe matter for all parties. Safety is our number one concern. I have personally reached out to Mr. ******** and we have also issued an Account Credit that can be used towards Mr. ********'s next propane delivery. We are hoping this will mend the bridge and set the right course for our future business with Mr. ********. ProGas takes great pride in providing both exceptional propane and customer service.

    We encourage Mr. ******** to reach out to our office in Zelienople at ###-###-####, if he has any additional questions, comments or concerns. We will be happy to assist him in whatever way possible. 

     

    Thank you,

    Shawnie
    L. H**********
    Customer Service Representative
    Administrative
    & Marketing Assistant

Pro Gas Inc is NOT a BBB Accredited Business.

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