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Business Profile

Road Building

Highway Equipment Co.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Highway Equipment Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Highway Equipment Co. has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am asking that Highway Equipment reimburse me $5,296.71 for unnecessary service charges since they failed to change the DEF filter. Highway Equipment technicians never changed the DEF filter on my ******* HX160 L excavator. The ******* service manual requires that it be changed every 1500 hours of operation and 2218 hours were on the excavator at the time of the first service. Failing to replace the DEF filter caused three additional unnecessary service trips and down time which cost me $30,000 in lost contracts. Changing the DEF filter would have prevent that form happening. The customer ********************* would been billed for the DEF filter,it would not have cost Highway Equipment anything. Highway Equipment of Zelienople, ** an authorized ******* service center performed the repairs. Every service was for the same identical fault codes. The excavator was in default mode, where the power is limited to 5%. Highway Equipment technicians used a ******* engine scan tool to clear the fault codes with allowed the excavator to operate at full power . When I asked *************************** the (service director) on 4/29/2024 why none of the technicians changed the DEF filter he told me that "we only perform services that the customer asks for." That was not true on 08/22/2024 when the customer ********************* asked the technician ******************* about changing the DEF filter. ******************* stated, " it does not need changed, it has nothing to do with causing the fault codes." We have since found out that the opposite is true, the DEF filter was changed on 02/29/2024, now the excavator is not derateing . Over 350 hours have been put on the excavator since then.Proving that the DEF filter was the original problem and should have been changed. I contacted ******* Construction Equipment of ******** *** they sent ***************** (******* representative), who on 2/28/2024 examined the DEF filter,found that it was clogged and needed to be replaced

    Highway Equipment Co. is NOT a BBB Accredited Business.

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