Complaints

This profile includes complaints for NinjaOutreach Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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NinjaOutreach Inc. has 2 locations, listed below.

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  NinjaOutreach Inc.

  165 Ave Ponce De Leon STE 201 San Juan, PR 00917-1235

• 

  NinjaOutreach Inc.

  1211 Hardee Rd Coral Gables, FL 33146-3230

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to report a serious issue regarding outdated and personal information being displayed on the website **************************. The following page ******************************************** is linked to an old Instagram profile of mine that has since been deleted. However, the page still shows my image and outdated information, which is no longer relevant or authorized.I have tried to contact the company more than five times through their official Contact Us form, but I never received a response. Recently, I also sent an email to their support address, but again, I received no reply.This ongoing lack of communication has left me frustrated and concerned about the continued public display of my image and personal data on a platform I no longer have control over. I am kindly requesting immediate action to delete or remove this outdated profile page from their website.All I want is to have my old content which is no longer valid taken down, but after multiple attempts with no answer, I feel I have no other choice but to escalate the matter.Thank you for your help in resolving this issue.

  Business Response

  Date: 04/28/2025

  We have filed a request to have the profile removed from our database. 
  Please note that in cases where links appear in search results, we no longer have control over them. ****** indexes information independently, and despite the profile being taken down from websites, search results may not update immediately.
  
  Below are some steps that you can take:
  
  Contact ****** for removal: ****** has a process where you can request the removal of outdated or irrelevant content from its search results. Visit ******'s Remove Outdated Content page (************************************************) and follow the instructions there to submit your request.
  
  Submit legal removal requests: 
  
  If the content violates ******'s policies or involves sensitive personal information, you might have the option to submit a legal removal request. ****** has a Legal Removal Requests page (*******************************************************) where you can submit such requests.
  
  Use ******'s "Cache" removal: Even if the social media page has been taken down, ****** may still show a cached version of the page in its search results. You can request removal of the cached page by using ******'s Remove Outdated Content tool mentioned above.
  
  Create a robots.txt file: If you have access to the website where the social media pages were hosted, you can create a robots.txt file that disallows search engines from indexing those pages. This won't remove existing search results immediately, but it can prevent search engines from re-indexing the content in the future.
  
  Wait for ****** to update: Sometimes, ******'s search index may take time to update, even after content has been removed. In such cases, waiting a while might eventually result in the search results disappearing on their own.
  
  

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23257946
  
  I am rejecting this response because:

  Dear NinjaOutreach Team,
  
  
  Thank you for your response.
  
  
  However, I would like to point out that the outdated profile and personal information are displayed directly on your website. Therefore, I believe it is your responsibility to remove such content, rather than redirecting me to external processes with ******* which are complicated and not guaranteed to resolve the issue.
  
  
  It is very difficult and frustrating for me to have to contact ****** about information that is hosted on your own platform. Nevertheless, I will make an effort to proceed as you suggested. That said, I still expect that you take immediate action to remove my information from your page directly.
  
  
  I will be monitoring the situation daily and sincerely hope you address this promptly, as it is a matter of my personal privacy and image rights.
  
  
  Thank you for your attention to this matter.
  
  
  Best regards,
  Lis, G.
  
  
  

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never used NinjaOutreach nor gave them permission to post my instagram (which is no longer active) on their website. I have requested through their email support channels and website multiple times that my information be deleted from their website and removed from searches however they have not responded.I am requesting that you please remove my information from your website immediately. Let me know how to send the link to you that needs to be deleted.

  Business Response

  Date: 01/09/2025

  Hi,
  
  We apologize for  any trouble caused. May we please confirm the *** of the said profile? Or the email address you used to file a request for deletion? Thanks

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22784398
  
  

  Here is the link that needs to be deleted:

  ************************************************

  please confirm once completed.

• Initial Complaint

  Date:09/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. When I search for my name online, this website comes up with an old photo of myself and an old Instagram biography of mine. I never consented to sharing my information with this website, nor am i "an influencer." I feel very, very uncomfortable with my information and photo on this website. I have tried more than ten times to reach out to the company through their live chat box and email and have never received a response. I just want my information taken down. This is affecting possible job opportunities and I am feeling very very upset.

  Business Response

  Date: 09/18/2024

  Hi,
  
  Thank you for reaching out. We take copyright infringement seriously and always strive to operate within the legal boundaries of the fair use policy.
  
  As you may know, the fair use policy allows for the limited use of copyrighted material without obtaining permission from the copyright holder. However, the specific criteria for determining whether a particular use of copyrighted material is considered fair use can vary depending on factors such as the nature of the copyrighted work, the purpose and character of the use, the amount and substantiality of the portion used, and the effect on the potential market for or value of the copyrighted work.
  
  To ensure that we are in compliance with the fair use policy, we have established guidelines and procedures that we follow when using copyrighted material. We also have a system in place to review any claims of copyright infringement and to take appropriate action if necessary.
  
  Kindly send us the profile URL that links back to our platform and I'll file a request for deletion. Thanks!

  Customer Answer

  Date: 09/30/2024

   
  Complaint: 22296821
  
  I am rejecting this response because the photo of myself is still on the website and presents itself when you type in my name to a ****** search. I very promptly sent the company the *** to the photo on their website and nothing has been done. I will keep taking steps until my photo and name is taken off of this website which I never gave permission too. 
  
  ********* *.

  Customer Answer

  Date: 09/30/2024

  Hello,

  
  Thank you for your assistance with this matter. I am deeply upset because I never gave this website permission to use my photos or any personal information, including my school details. The information on this website does not even match my current Instagram profile, which is private. This situation is impacting my employment opportunities, and it's embarrassing for my professors and peers to discover this. I kindly request your help, as this company has been very unresponsive.

  
  Thank you very much.

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Ninja Outreach over a year ago and never used it. They auto renewed my account without sending me an email reminder ahead of time. I only noticed it when I saw the large debit from my business account. I contacted them (can only contact by email or chat) and asked that my account be cancelled and I be refunded the new fee given I've never used the account and did not receive notification of the renewal pending. The representative told me that the only thing they could do was switch my account over to a monthly vs. yearly subscription, and after 30 days they would cancel my account and refund me the remainder of what I had paid for the full year. Quoting the representative here: " Allow us to switch you over to an equivalent monthly plan (Flex $389) and cancel it after 1 month, following your original registration date. We'll then refund the excess of $1,467 after 30 days instead of getting billed for the annual subscription. "After 30 days (March 7th) the representative emailed me to let me know he has processed the refund request and would let me know when it was complete. Quoting representative below: "We regret to inform you that there has been an unforeseen delay in processing your refund. On behalf of Ninjaoutreach, please accept our sincerest apologies for any inconvenience this may have caused. Rest assured that we are working diligently with our billing team to acquire a definite time and date to ensure that your refund is processed as promised. We understand the importance of timely and efficient service and want to assure you that this delay is an exception to our usual standard of service. " We are now 9 days later and they still have not processed my refund. Every time I email the representative I'm told he does not have a time frame when the refund will be processed and can't seem to give me any information. I feel like I'm being scammed. No manager has gotten involved.

  Business Response

  Date: 04/02/2023

  Dear Mr/Ms

  We have refunded the customer on March 27th

  regards,

  JP

• Initial Complaint

  Date:12/31/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 11/04/2022 Amount Paid: $1,856 What I thought I was buying: A 7 day money back guaranteed free trial. Instead I was charged $1,856 without my knowledge or consent.Dispute: Erroneous charge. They said I clicked a button but I do not remember doing so and I immediately asked for a refund, but they refused. Business Resolution: They refused to refund me.My Account: ************************ I tried to resolve this with a credit card dispute through chase but I was travelling and didn't respond quickly enough after they fought my dispute with their "evidence". Now my dispute is closed automatically without anyone reviewing it and I have no option but for BBB to help me. This is a huge amount of money I do not have to pay for a service which was NOT as advertised and was charged without my knowledge or consent. This company is ripping people off with this method constantly see their trust pilot (************************************************************)