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Business Profile

Home Improvement

Custom Concepts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

This profile includes complaints for Custom Concepts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Custom Concepts has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a home from contractor that has several hidden code violations and issues with plumbing and electrical and septic tank issues. Called and asked several time to resolve or fix problems to no avail.

      Customer Answer

      Date: 02/12/2023

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 03/12/2023

      Contractor sold home that had passed all Town inspections and was signed of as complete.  This includes all electrical, plumbing and septic systems.

      During final home inspection, the Contractor and Home Buyer agreed to share the cost of an electrical panel upgrade.  After that, the Home Buyer informed the Contractor that he will not share the costs of the electrical panel upgrade, therefore nullifying the separate contract.  This contract was via email agreement brokered by the Realtors.

      After the closing on the home, the Home Buyer kept finding more "issues" that he demanded to be fixed, without any thought to the deal he backed out of, which costed the Contractor extra expenses out of pocket.

      The Home Buyer also could have used the Home Warranty that the Realtor purchased on the house.

      Customer Answer

      Date: 03/13/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ****

       

       

      Business Response

      Date: 03/23/2023

      Custom Concepts ***************** has nor had any contract with this individual.

      Customer Answer

      Date: 03/24/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ****

       

       

    Custom Concepts is NOT a BBB Accredited Business.

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