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Business Profile

Marine Equipment

Jamestown Distributors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marine Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/26/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The product depicted on the website does not reflect the product selection. I have been corresponding with the company to achieve a resolution. My simple request has been for them to provide instructions for returning the product. To date, no instructions have been provided.

    Business Response

    Date: 11/26/2024

    A JD customer service *** has been in contact with Mr. ******************** was some initial confusion as to whether Mr. ******* had ordered the wrong part or that our supplier had shipped the wrong part. It appears that he wanted a part with a ball socket end like the one in the photo, but he selected a similar part that was labeled "blade end". (See attached screen shot)

    On Friday, 11/22/2024 ***** sent Mr. ******* the following communication:

    "We will happily refund this after it has been received.  I've created a return authorization number for you: RA4480952-JD
     
    Please mail the items back to:
     
    Jamestown Distributors
    ***********************
    *******, RI 02809
     
    Important: Please write the above RA number on the shipping label and packing slip. 
     
    All items must arrive in re-sellable condition with all original packaging intact."

    I will reach out to Mr. ******* to ensure he receives the instructions. I have also contacted the website manager to see if the page can be set up to make the part options more obvious.

    Customer Answer

    Date: 12/03/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***** *******

  • Initial Complaint

    Date:05/15/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased stripper for boat (2 gallons), product did not work. Company states on their website they will refund you 100% of purchase price if you are unsatisfied with the product. Company would not even return the unopened product without a cost to me of hazmat shipping to almost equal the price of purchase. The return request was within the 30 day window. Company should return full purchase price and standby what they say on their website. order number TB95476

    Business Response

    Date: 05/19/2023

    Hi there,

     

    Thank you for reaching out and sharing your feedback. We spoke via Phone earlier in the week, your refund was processed, please reach out if you have anything else I can help with.

     

    Regards, 

     

    *********************,

    TST Manager

    Customer Answer

    Date: 05/19/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *******************************

Jamestown Distributors is NOT a BBB Accredited Business.

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