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Business Profile

Online Retailer

Valaverse LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to reach this company by e-mail. I get that they are not available on the weekends. I have a made an order on a Saturday morning, of two action figures for to sick, young boys in a hospital in my area. I finally got an e-mail from them two business days after my friend who order the same two items got his tracking and shipping information. I did reach out to the and explain this situation, they stated that they were working on other big items orders, I could not have my items ship out on the second business day. They did state that the usually do ship it out in two business days. I was willing to wait, however it seemed that my order was not important enough to them. I had opened up a ****** dispute, I got the refund from ****** for the two action figures or items for $54.98. However the Valaverse company never refunded the $8.00 back for shipping and handling. They have complete ignored my e-mails and have failed to respond. I feel like, I was not an important enough customer for them. I felt discriminated against and treated like a second class citizen. All the company had to do was be transparent with me. I would have be patiented and wait. That was not how the e-mail they sent me came across. I am request a refund of $8.00 back from this company. I hope the head of the company would speak to their employees about professional when it comes to all customers.

    Business Response

    Date: 02/11/2025

    Mr. ****** requested an order cancellation and a refund which we agreed to. He submitted a ****** dispute for $54.98 which we paid, as well as a $15 ****** claim fee. The $54.98 Mr. ****** requested only covered his purchase price, and not the $8 shipping charge so he proceeded to contact us about the $8 we didn't pay on a claim he didn't make (we can only refund what we are being asked for). We sent Mr. ****** a ****** refund for $8 to the address he provided, and he said he would cancel the BBB claim he had placed against us. I don't understand why he hasn't cancelled this claim, as we fulfilled his entire refund as requested. 

    Thanks,

    **** *****

    Valaverse LLC

Valaverse LLC is NOT a BBB Accredited Business.

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