Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** came to my home to provide a quote to cut trees hanging over my roof. He thoroughly utilized a laser pointer to identify precisely what he would cut, trim or remove, over my roof, in both side yards, the front yard and backyard. He mentioned that he had 54 years experience and knew exactly what would need to be done. He gave me a quote evidently based on his 54 years of experience and explained he would require one day to do the work with three men. I agreed and hired him for $2600.00 to complete all he identified with his laser pointer.July 27th, 2023 **** arrived with 3 men and again walked my yard with his laser pointer, detailing what he would do, asked me to come out at 2pm in case I needed to redirect the workers, since it would be early enough for them to change course or prioritize something that *** not have been completed. I trusted him, as he seemed thorough and clear. At 2pm, I found the front yard halfway done and none of the trees overhanging my home touched. The back and side yards were also not done. I relayed my concerns and the workers let me know there was no way for them to finish the job that day and they would speak to ****. I heard nothing from ****, but did receive a bill for the entire amount of the partially completed work. I called to discuss this. I expressed my disappointment that what was promised was not completed and also that he left me with no communication and a 1/2 completed job. He said there was no real reason why he hadnt contacted me and apologized. He also said he would come by and take a look as he had no idea how my yard was left. He then to leave a 2nd quote in my mailbox, itemizing things that were included in the first quote, this time saying the cost would be an additional $1800. **** underbids and extorts money to complete a job. He also said, "You know how girls are," when my husband reached out to reason with him. He believes women cannot understand a quote. Sexist, predatory, dishonest behavior.

  Customer Answer

  Date: 09/23/2023

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 09/26/2023

  Enclosed please find our response to the ***** complaint.

  Respectfully,  **** Schwartz, Pres.    Schwartz Tree Care, Inc.

  Customer Answer

  Date: 09/26/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****