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Business Profile

Diamonds

Providence Diamond Co

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/17/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 6, 2025, my 87 year old wife and entered into a written agreement with the Providence diamond (p.d) company to sell a "rare green diamond ring" of extreme value. We were advised to have it certified in ******** by the (***) ********************************, where we would be responsible for the cost associated with the transportation, , insurance, and evaluation and other unknown expenses ( auction payment upon the sale. ) we paid over 1000 dollars to transport by way of armored services, with the suggested 1.5 million dollars of insurance. This was done weeks after the owner, *** Pritsker and his certified *** gemologist evaluation gave us the Green light and confirmed in the written document, contract, that this is infact a 8.8 or more rare green 9 carat natural diamond ring. About a week later, I , ***** ******, received a phone call from the owner, *** , informing me that the diamond ring isn't, original, not true green, dyed Green,. The contract has been breached and the ring and our credit card purchases have not been returned to us. Please call me at ************. Let us know if you can help us. Providence diamond, took money from our credit card, our priceless ring, and no longer wants to do business with us. After I asked him about why they documented the rare green diamond ring on the contract if it wasn't. His Gemologist used to work for *** in ******** before she ,(****** de la Houssaye) evaluated, tested and approved the gems.

Providence Diamond Co is NOT a BBB Accredited Business.

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