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Business Profile

Digital Marketing

Integrated Media Group Llc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Integrated Media Group Llc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Integrated Media Group Llc has 2 locations, listed below.

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    • Integrated Media Group Llc

      1145 Reservoir Ave Ste 300 Cranston, RI 02920-6000

    • Integrated Media Group Llc

      30 Newbury St Boston, MA 02116-3236

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint on behalf of ************************** (Wellthi) regarding Integrated Media Group (IMG), with whom we entered into a contractual agreement on March 29, 2024, for the Experience Cloud Implementation project (the Agreement).As stipulated in the Agreement, Wellthi paid an initial deposit of 50% of the total project cost, amounting to $8,400, at the time of signing. The project was to be completed within 4-6 weeks; however, *** has consistently failed to meet the deadlines, even after an agreed extension of the final deadline to June 11, ******* of today, *** is more than four months behind schedule, and numerous key deliverables remain outstanding, including the completion of Experience Cloud setup, user training sessions, API integrations, and other critical tasks as outlined in the contract. These delays have caused significant disruptions to Wellthi's business operations, impacting our ability to deliver on our own commitments to clients.Despite multiple communications and requests for a revised timeline, *** has failed to provide a satisfactory explanation for these delays or a credible plan to complete the project. Given **** failure to fulfill its contractual obligations, ******* is seeking a full refund of the $8,400 paid under the Agreement.We request that IMG promptly refund this amount to Wellthi to avoid further escalation. We also reserve the right to seek additional damages for costs and expenses incurred due to ***'s breach of contract.We respectfully request the Better Business Bureau's assistance in resolving this matter. Your support in holding *** accountable to its contractual commitments and business practices is greatly appreciated.

      Customer Answer

      Date: 09/23/2024

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:01/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I retained IMG to help build out my salesforce based on Salesforces' recommendation. they did not complete this task and charged me the full amount of $3200. they also made many fraudulent and material misrepresentations regarding their expertise in **** estate buildouts, when in fact they did not know anything about the nuances of the real estate business. I am looking for a full refund as I ended up cancelling Salesforce because of IMGs misrepresentations

      Business Response

      Date: 01/29/2024

      IMG did not make fraudulent or material misrepresentations to Karson Realty.   ****** Realty signed a statement of work (contract)  which specified the exact work that was to be done.  Before the project began we had a kickoff call with the client reviewing the scope of work. Everyone is in agreement after the kickoff call that the statement of work was accurate.

      There is documentation of IMG's project manager working with Karson Realty's first point of contact, Sherwin, communicating on updates made within the org on March 9th looking for feedback on the changes made and to clarify a spreadsheets data sent over. Please note, ****** from ****** Realty had not been involved in the work that was being completed and the work with ******* was being reviewed and feedback provided by ******* (not ******). On March 13th, IMG's project manager followed up with the Karson team after not hearing back. On March 15th, ****** entered the thread to say that he felt the project was not going anywhere and he will be stopping Salesforce payments. ****** was making "out of scope" requests" that were not part of the signed statement of work and was not willing to pay for the additional "out of scope" work.  ****** cancelled their contract with Salesforce while we were still actively working with *************** 

      The client contacted that credit card company to dispute the amount paid. After the credit card company reviewed the case they agreed with IMG and did not issue a refund to the client. IMG will not be providing the client a refund.

    Integrated Media Group Llc is NOT a BBB Accredited Business.

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