Complaints
This profile includes complaints for RISE Engineering's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Requested energy audit through ******** program on 2/7/25. Followed up today as I had not heard back in last 11 days and was told that Rise won't even schedule an appointment for 6 to 18 weeks. Not even getting on the schedule to look at a property for nearly 5 months is completely unreasonable for an energy audit when I'm paying substantial money on my Energy Efficiency Charge on my electric bills each month to fund this program.Customer Answer
Date: 03/01/2025
I have not heard from the business in response to my complaint.
Business Response
Date: 03/03/2025
We believe we have resolved the complaint by getting the customer an assessment next week.Customer Answer
Date: 03/04/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
**** WillInitial Complaint
Date:11/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We Contacted Rise engineering Nov. 2023 and signed a contract with them Nov. 24th 2023 to get our home insulated through a Mass Save program. They are the only business serving our area. As Massachusetts residents this is our right to access this service. the last twelve moths we have been in touch with them multiple times and always promised a call back and never receive one. We are stuck in a loop of contacting Mass save and them directing us back to Rise, which is where our problem arises. Almost a year has passed with no resolution. At this point we don't want to through another winter without our home being insulated.Business Response
Date: 11/19/2024
Dear Mr. ******** are glad to have had the opportunity to speak with you and resolve this matter to your satisfaction. Thank you for bringing it to our attention!Best.Initial Complaint
Date:09/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I live in a condo managed by a HOA. I was contacted by this company for services I declined with my *** and the company direct. While they were servicing other condo owners one of their technicians came to my front door and advised the services they offer would not solve the building issue overall that my entire front door and frame needs to be replaced via a contractor with it being warped and not up to building code. No one ever worked in my unit! After this visit I was contacted aggressively for the next few weeks to solicit business even though they knew I needed a licensed building contractor and I declined any other services they were trying to offer me. Today 9/30 I received via mail an invoice for 300+ dollars for: installation of air sealing, a bunch of attic cleaning/repair work etc etc. I called them back today to straighten this out and not surprised no one answered the phone and it went straight to voicemail with no msg Ive left them a message for call back. Reporting to the BBB due to me declining their services, still being frequently contacted to solicit business even though I said no again and then receiving an invoice for work never asked for nor completed.Business Response
Date: 10/04/2024
Thank you for bringing this matter to our attention. After reviewing the situation, we have addressed the issue and ensured that the invoice in question has been voided. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding as we resolve this. If you have any further concerns, please don't hesitate to contact us directly. We are committed to making sure this matter is fully taken care of.
Thank you for giving us the opportunity to correct this.Customer Answer
Date: 10/07/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved with highlighting the invoice was voided.
Regards,
******* ******Initial Complaint
Date:08/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Rise Assessor ***************** came to my home and left on P.1 under Mechanical System Barriers- Heating System with his figure for high Carbon Monoxide: 632 ppm, a deadly amount( if it were accurate) I immediately contacted Harwichport H&AC who cam the following day. After thoroughly checking the furnace ( and every other gas appliance) the technician. Determined a reading of 0 CO. I have reported this outrageous discrepancy to Harwichport H&C and expect their unnecessary service to be absorbed by RISE ENGINEERING under MassSaves. I have NO CONFIDENCE in RISE AND WOULD NOT TRUST THEIR RECOMMENDED SERVICES TO INSULATE MY HOME.NB- The technician who saw the figure from RISE stated that if he had detected anything close to the Rise reading of 632 , he would have shut the furnace off! !( None of our carbon monoxide working detectors had signaled either.)I hope I am not just another negative review of RISE AND THAT THE BBB will take note and support my case to be covered for an unnecessary furnace service I did not need.Business Response
Date: 08/23/2023
Dear **************,
I trust this email finds you well. I am writing to address the concerns you raised in your recent complaint against RISE Engineering and to offer our sincere apologies for any inconvenience this situation may have caused you.
Firstly, I would like to thank you for bringing this matter to our attention. We take customer feedback seriously, as it helps us improve our services and ensure the highest standards of quality and accuracy in our assessments. Your experience does not reflect the level of service we strive to provide, and we deeply regret any frustration you have experienced.
I understand from your complaint that you had a conversation with our Regional Field Supervisor, *******************************, yesterday. I hope that his discussion with you was helpful in addressing your concerns. As per your conversation, we acknowledge the discrepancy between our initial carbon monoxide reading and the subsequent reading provided by Harwichport H&AC. Please be assured that we are committed to investigating the root cause of this discrepancy and preventing similar situations from arising in the future.
Furthermore, I am pleased to inform you that, as mentioned during your conversation with ****************, RISE will be happy to cover the bill charged by Harwichport H&AC for the service to your furnace. Our goal is to ensure that you are not burdened by any unnecessary charges resulting from this incident.
We understand the importance of maintaining your confidence in RISE and ******** services. Please allow us the opportunity to regain your trust. If there is anything else we can do to rectify the Better Business Bureau complaint or address any lingering concerns you may have, please do not hesitate to reach out to us directly.
Once again, I apologize for any inconvenience this incident has caused you. We value your feedback and are committed to improving our processes to prevent similar issues in the future. Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.
Sincerely,Customer Answer
Date: 08/23/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************Initial Complaint
Date:11/11/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In October 2022, I received notice via a mailed promotional item that the *** for our 220 unit condo complex signed an agreement letting RISE provide weatherization to interested unit owners. I went to the vendor, RISEs, web site to sign up. Before I completed the application, I contacted the customer service representative listed with a question about what circumstances the attic insulation piece would not be conducted as described and she stated 4 reasons, none of which were about the size of the attic.After getting my questions answered, I decided to sign up before the deadline and I indicated the weatherization work I was interested in which included the attic insulation, and I signed the contract between myself and RISE. The promotional items, the RISE web site, the RISE customer service rep, and the signed contract each stated that the unit owners net cost would not exceed $414,68 and materials and installation are included for the entire weatherization project. Never did anything from RISE indicate this price was dependent upon attic size - even after I had asked about the conditions for attic insulation. On Nov 2, 2022, the RISE workers were at my home doing the work and I received a call from RISE stating that my attic was too large and the cost will now be $772.68. I spoke to *************************** asking him to honor our signed agreement at the original price and he refused. I have the emails we exchanged and we also spoke on the phone. I indicated I believe this is bait and switch. He denied that and the workers left my unit without completing the work. I have not yet received a bill for the work they did complete, but I would like them to do the attic insulation for the original price as our signed contract states. I don't have a copy of my signed agreement, only the blank one, because I filled it out online.Customer Answer
Date: 11/22/2022
I have not heard from the business in response to my complaint. Before reaching out to the BBB, I tried to resolve my issue with RISE but they refused to adjust their response to me. They have not contacted me in response to this complaint to the BBB. Thank you.Business Response
Date: 08/23/2023
Dear ************************************************************** hope this email finds you well. I am writing to address the concerns you raised in your recent complaint against our company, RISE Engineering. I want to extend our sincere apologies for any inconvenience you may have experienced and assure you that we take your feedback seriously.
Sincerely,Customer Answer
Date: 08/29/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
**** Forest
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