Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Via the Town of *********, ************* I signed with with First Point Power--This was a municipal aggregation program.We were confirmed as OPT-IN customer as of ********, and were told it would take 1 -2 months billing cyles to become active. It has been 3 cycles of billing and we yet have been properly connected to the a municipal aggregation program. I called in early December, and was told it would take another billing cycle.I called in early January and was told the same .I have been trying to call for 1 week-************..and cannot get a person. The mailbox is full, and no one is available to speak to,

  

  Business Response

  Date: 02/13/2023

  ************************* contacted Colonial Power Group in October to enroll with First Point Powers Salisbury Municipal Aggregation.  First Point Powers agreement has limitations that prevent customers that previously opted out of the aggregation from opting back in at the original fixed rate.   ************************* had previously opted out of the program.
  
   
  
  First Point Power received an opt-in request from ************************* when he called on 2/2/2023.  It appears he was confusing First Point Power and Colonial Power Group whom he was speaking with in the months prior.  Colonial Power Group is the aggregator for the town and manages the servicing of accounts to be sent to FPP.  First Point Power is not aware of the nature of those conversations.
  
   
  
  Though ****** account was not eligible to participate in the original program rate of $.11134, First Point Power offered to enroll him in the Program at the original fixed rate because he was very pleasant and understanding after explaining the process.  He stated he was pleased with the offer and we confirmed with him that his service will begin effective 2/28/2023 at $.11134.
  
   
  
  Best,
  
   
  
  
  
  ***********************
  
  Vice President of Operations

  Customer Answer

  Date: 02/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************