Complaints

This profile includes complaints for Taco Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Taco Inc

  1160 Cranston St Cranston, RI 02920-7335

• 

  Taco Inc

  1160 Cranston Street Cranston, RI 02920

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAD A BRAND NEW OIL BURNER AND WATER HEATER INSTALLED, THE WEEK ENDING JANUARY 26, 2024. IT COST ME $14,000. EVERYTHING HAD A 1-YEAR WARRANTY. ON 03/18/2025, MY HEAT IN ONE ZONE DIDN'T WORK. I CALLED MY OIL COMPANY, *****, WHO I HAVE A SERVICE CONTRACT WITH. A TECH CAME BY AND TUNED IT UP. EVERYTHING WAS FINE. ON 03/21/25, SAME THING, MY HEAT WAS OFF IN THE SAME ZONE. I CALLED ***** AGAIN, ANOTHER TECH CAME BY, SEEING ITS A NEW UNIT, HE CLEANS UP MY THERMOSTAT, WHICH WAS DUSTY. EVERY THING IS OKAY. ON APRIL 8, ONCE AGAIN, THE HEAT IS OFF IN MY UPSTAIRS ZONE. I CALL *****., A THIRD TECH COMES BY, THIS TIME PINPOINTING IT TO THE SWITCHING RELAY ON THE OIL BURNER, WHICH OF COURSE HE DOESN'T HAVE ON THE ****** HE WOULD HAVE TO ORDER IT. THE NEXT DAY, I GET A CALL FROM ***** AND WAS INFORMED THAT THE PART IS NOT COVERED UNDER MY SERVICE AGREEMENT AND WOULD COST ME $397.00 TO REPLACE???? I WAS A LITTLE SURPRISED AT THIS NEWS, SINCE THE SWITCH FAILED ONLY 51 DAYS AFTER MY WARRANTY EXPIRED. NOW IN A QUANDRY, I HAD TO MAKE A DECISION, KNOWINGLY, I ONLY HAD ONE AT THIS POINT, SO I HAD ***** ORDER THE PART. AS AN AFTERTHOUGHT, I FIGURED I WOULD CALL UP THE ************************* COMPANY AND COMPLAIN AND THEN MAYBE THEY WOULD HELP ME OUT. LOOKING AT THE OIL BURNER, THERE WAS A FOLDED PIECE OF PAPER BEHIND THE ****** WHICH WAS FROM TACO AND IT WAS AN INSTRUCTION SHEET ABOUT THE ****** THIS, I BELIEVE I WAS NOT SUPPOSED TO SEE. I SENT TACO AN E-MAIL ON SUNDAY, 04/13/25. I THEN FOLLOWED UP WITH A PHONE CALL MONDAY, 04/14/25. SHE SAID THAT THEY DON'T DEAL WITH THE CONSUMER AND FOR ME TO CONTACT THE INSTALLER. I CALLED THE INSTALLER AND HE TOLD ME, THAT SINCE THE 1 YEAR WARRANTY HAS PASSED, IT WOULD COST ME THE SAME AMOUNT AS *****. SO, WHO THEN, IS COVERED WITH THE 3 YEAR WARRANTY???? IF MY INSTALLER DOES IT, HE MIGHT COLLECT IT, WITHOUT TELLING ME IT WAS COVERED UNDER A 3 YEAR WARRANTY, WHEN IN ESSENCE, IT SHOULD BE MY REIMBURSEMENT, SINCE I AM THE END USER.

  Customer Answer

  Date: 05/02/2025

  I have not heard from the business in response to my complaint. ZERO-ZIP-NADA, NOT AN E-MAIL, PHONE CALL OR U.S.MAIL RESPONSE.  I AM NOT SURPRISED , SINCE I WAS IGNORED INITIALLY WHEN I FIRST CONTACTED TACO.  FOR A COMPANY THAT HIGHLIGHTS AND ADVERTISES THAT IT IS A FAMILY OWNED COMPANY, I AM A LITTLE SURPRISED, THAT I HAVE TO CHASE AFTER THEM, TO HONOR, REPLY AND SETTLE A 3 YEAR GUARANTEE THAT THEY MADE, NOT ME, FOR A FAULTY SWITCH, THAT FAILED.  NOW BEING A SENIOR CITIZEN ON A FIXED INCOME, I WILL HAVE TO STRUGGLE A BIT TO PAY PETRO, $431.24.  IT WAS $397.00 PLUS  $34.24 TAX FOR THIS  NEW PART, WHICH WAS, BY THE WAY, FROM TACO TOO !!!! $431.24.  SO NOW I HAVE THE SOLE DISTINCTION OF PAYING FOR THIS FAULTY SWITCH....TWICE, IN 14 MONTHS, 01/26/24 - 03/18/25.  SHAME ON THEM.  TAKING ADVANTAGE OF AN INNOCENT PARTY, TRYING TO GET REIMBURSED ON A 3-YEAR GUARANTEE, THAT THEY REFUSE TO HONOR   I WILL STILL TRY AND PURSUE OTHER LEGAL REMEDIES  TO GET MY MONEY BACK FROM THIS ROGUE COMPANY WITH PHONY GUARANTEES..

  Business Response

  Date: 05/21/2025

  Good Afternoon,
  
   
  
    We spoke with ******* ****** at length about our warranty policy. He was very adamant about Taco issuing him a check for the amount the second contractor changed him to replace his defective SR502-4.
  
   
  
   The original installer never called into Taco to help troubleshoot and the customer only said to me he had to press on something on the board to make it work so it needed to be replaced and charged him for parts and labor.
  
   
  
  I explained how our warranty works which only made him more upset. I did supply him with our contact information and suggested to go back to the original installer to see if they could warranty the SR502-4 through the warranty process.
  
   
  
   Please let me know if you need any other information.
  
   
  
    I called and spoke to ******* ****** at 11:32am Tuesday May 20th and thecal lasted 34 minutes.
  
   
  
   

  Customer Answer

  Date: 05/22/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Waiting (2+ months) for warranty coverage refund for a defective Taco zone valve from Pex Universe (the retail supplier), which says Taco has not been responsive after the return.

  Customer Answer

  Date: 07/25/2023

  I have not heard from the business in response to my complaint.