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Business Profile

HMOs

HealthSource of New England, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for HealthSource of New England, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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HealthSource of New England, LLC has 5 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i enrolled for coverage with Health source RI on the last date of open enrollment in 2023. At that time the representative did not tell me i was supposed to re-enroll just 2 months later for ******** In February, i found out my coverage had lapsed and immediately called health source RI to see what happened. they advised me that the insurance had lapsed and that once I had back-paid my account, the service would be back-dated. They have been "working on this" since ******** I have paid for that month coverage and still all my providers are unable to submit claims because it shows coverage as lapsed for that month. I have been calling and requesting help since I found about this lapse in FEBRUARY. Now into July and I still have no resolve, still have bills from providers that month because it was never backdated to reflect their error. My bills are now hitting my credit, and I am marked as owing $572 to a primary care and over $300 to therapists office.

      Business Response

      Date: 07/08/2024

      Dear *****************,

      Thank you for contacting us about your HealthSource RI account. Our team is reviewing your account and we will contact you within 48 hours to give you an update. We are sorry for any inconvenience this issue has caused you. Thank you for being a HealthSource RI customer. 

      Sincerely, **********************


    • Initial Complaint

      Date:03/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 21st, 2024, I purchased medical and dental insurance from ********** Blue Shield of ************ through ********************************** for a premium payment of $410.61. However, I'm not sure why my insurance was canceled. I was enrolled in the anchor card ******** and then transferred to the ****************************************. Unfortunately, ********* Pharmacy doesn't accept the "anchor" ******** card for my asthma inhaler refills, and I had to pay for them with my son's credit card. I rely on two inhalers, and one of them costs $365.48. My inhalers are essential to remain productive and pay taxes in two states. I purchased medical insurance for reasons other than my inhalers, as I have a fractured ankle that needs surgery, and I have been teaching with it since February.As of now, HSRI is still determining why I remain uninsured and has applied to me for the ************************ without my consent or input. I continue to pay more than $500 per month at ********* for my medicines, and according to ****, the $410.61 I paid for the insurance will not be reimbursed to me for 90 days.

      Business Response

      Date: 03/19/2024

      Dear *************************,

      Thank you for contacting us about your HealthSource RI account. Our team is reviewing your account and we will contact you within 48 hours to give you an update. We are sorry for any inconvenience this issue has caused you. Thank you for being a HealthSource RI customer. 

      Sincerely, **********************


    • Initial Complaint

      Date:05/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called to report a change in income which is my sons who is not on my insurance, is 18 and in high school. I was told that my "plan" would be the same but my monthly premium would go up by $80.00. I asked several times if my plan was the same because I had a nessasary surgery scheduled for 2 weeks away, again I was told that "the plan is the same " I just received a $5600.00 bill from Lifespan for my surgery along with several other deductible payments and my co-pays tripled. For a $4000 increase in income I am going to spend well over $8000. out of pocket, How is my plan the same, Oh the name of the plan is the same. I called healthsource again today and was told "your plan didn't change " I initially explained that I need the most affordable plan, clearly this is not what I got.

      Business Response

      Date: 05/30/2023

      Dear *******************,

       

      Thank you for contacting us about your HealthSource RI account. Our team is reviewing your account and we will contact you within 48 hours to give you an update. We are sorry for any inconvenience this issue has caused you. Thank you for being a HealthSource RI customer.

      Sincerely,

      **********************

    HealthSource of New England, LLC is NOT a BBB Accredited Business.

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