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Business Profile

Hospital

Women and Infants Hospital

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Women and Infants Hospital's headquarters and its corporate-owned locations. To view all corporate locations, see

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Women and Infants Hospital has 10 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/22/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just received first and initial notice regarding account balance, which is marked as "FINAL NOTICE" (all caps, red font). The notice is aggressive, obnoxious, and unhelpful. This account has pre-existing charges that have been in active payment plans for the balance for the past 10 months, with 0 missed or late payments. The notice states that a payment plan can be created online, but this is not true. I have attempted to set up a payment plan, but because one already exists (for an unrelated encounter) it won't allow me to create a new one. I am attempting to set up a payment plan, before the department begins "recommending that the account be placed with a collection agency" for this "FINAL NOTICE", even though it is also the first notice.The new charges hit the account on April 10th. The statement date is date April 10th. The updated balance first appeared on the account on April 10th, less than two weeks ago. Even though the account balance for this charge was less than 10 business days ago, I am now receiving a "FINAL NOTICE" to make payment arrangements immediately to avoid collection activity. The organization has already received over $4300+ for a $5384.33 bill through insurance payments. They are only *now* generating a remaining statement for balance due by patient. Issue primarily is the aggressive collection strategies with threats of ECA on initial statements and the lack of payment plan options available through their website.

    • Initial Complaint

      Date:08/02/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: 2/24/2023 Amount Paid - I have not paid yet. They are trying to make me pay $148.06 The business is supposed to be an OBGYN that can help women with their bodies.The nature of the dispute - I received a bill for $148.06 for a BACTERIAL INFECTION. I reached out and was told by ***************************** at Women & Infants hospital that it was a systemwide error and I'm not the only patient having this particular issue with the specific CPT code. He said he was working to remove this off my account as they have been writing this off as an institution. The business has "tried" to solve the problem but still tells me I owe the balance, regardless of the fact I have a voicemail from ***************************** who works at the Hospital telling me I am NOT responsible for this. He will no longer return my messages or calls. No one will help me anymore and they tell me I owe this regardless of what I was told!The guarantor number for this is ********

      Business Response

      Date: 08/30/2023

      See attached response 

    Women and Infants Hospital is NOT a BBB Accredited Business.

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