We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Junk Removal

Junk King of RI

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Junk Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My family hired Junk King to do an estimate for junk removal on July 30, 2022. Two gentlemen did an estimate walkthrough of our basement and identified items to be removed. I received an email with a written estimate, including the photos of the items to be removed within an hour of the gentlemen leaving. The estimate was for $598 for a half truck. My family contacted the company to accept the estimate and schedule junk removal service for August 5, 2022. On August 5th, I called halfway through our estimated arrival window to inquire about time of arrival. 30 minutes later, I received a call informing me that they would be two hours late, but would call 15 minutes before arrival. When they arrived, one of the three gentlemen that came to the original estimate walkthrough, apologized profusely and offered a $40 discount for the inconvenience and late arrival. In the process of removing a dresser, two of the guys scratched our hardwood flooring in the bedroom and hallway. In fact, my sister commented, "Please don't scratch my mother's floors" as they scraped the dresser across the floor and hallway. We paid the gentlemen $558 for the removal and tipped them each $30.The next day, August 6, 2022, after noticing how deep the scratches were, I contacted the company and was instructed to send an email and pictures detailing the damage. I did so immediately. I then called to confirm receipt of my email. I was told that the message would be forwarded to the owner and I should receive a response that afternoon, or the next business day. No response. I called back August 8, 2022, and I was told another message would be sent to the owner. No response. I called again August 10, 2022. This time the call center employee called the owner while I waited on the other line. She returned to report, "The owner has received your email and the pictures. He will contact you with a resolution." It is now August 15, 2022. My family is still waiting.

    Customer Answer

    Date: 08/27/2022

    I have not heard from the business in response to my complaint.

Junk King of RI is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.