Lube Services
Jiffy Lube of Rhode IslandThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Lube Services.
Complaints
This profile includes complaints for Jiffy Lube of Rhode Island's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/17/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/5/2023 I came to this location with my own oil to have the business drain the old oil and fill with oil that I provided. I was told by the technician that the cost would be $50 cash, he would not accept credit or debit. I went to the ATM close to the store to withdraw and make the payment. I was not provided a receipt. The business caused damage to the oil pan of my car. Specifically the technician replaced the old drain plug with an incorrect size drain plug that damaged the oil pan threading. This threading damage needs to be replaced or the oil pan itself needs to be replaced. I made the corporate office aware of the issue. I was told I would receive a phone call from the district manager which I did not. I have been traveling since then and have recently reached back out to them to resolve this. The ATM camera can verify my statement that I made the cash withdrawal and walked back to vehicle where I handed the cash to the technician who then instructed me to get in car and drive into the work bay.Customer Answer
Date: 06/07/2024
Police Department Fraud Complaint-#**-2916-OF,
FTC Complaint#-173559283,
Attorney General -RI Complaint
CFPB-Fraud Complaint
Insurance Fraud-
And the Fact after a communicating all week being Told by Corporate I'd receive a call back from Principal. The Entire Week I have NOT received any communication back to the issue. Which CLEARLY DENOTES THAT CORPORATE JIFFY LUBE IS CONDONING, SUPPORTING & ALLOWING THIS ENTIRE UNETHICAL RESPONSE Or better Suited Lack of Response from their Franchisee. Speaks Resoundly!
What an Unethical Experience ALL THE WAY AROUND A-Z. Guess That's How Jiffy Lube Rolls according to the Plethora of LAWSUITS Based on the same or similar Business Practices of Simply Being an Unethical Company.
Business Response
Date: 06/07/2024
Please provide the location in question.Customer Answer
Date: 06/07/2024
The incident on September 5th, 2023 was as Denoted to All Jiffy Lube personnel involved that the essence of Service, Being Coerced but not being Allowed to Pay by Credit/Debit Card by Technician Captured on the *** ATM upon which I was forced to withdraw as only basis for Service(A clear Violation of Corporate & Franchisee Terms & Conditions of Franchise by Lying about Service & Auto Damage to Vehicle Serviced.
GOOGLE GPS LOCATION Will Also be Accessed to Affirm the Dishonesty by Technician, District /Regional Mgr & Principal.
Customer Answer
Date: 06/07/2024
******************************
Warwick, RI 02886
Spoke with Corporate for over 9 Months Will No immediate contact from DM. And when contacted backed up his Technician lying about Service & Car Damage. Cross Thredded Drain Plug Upon Service.
The Principal also backed up his Personnel after being Informed this matter was CAUGHT ON VIDEO FROM THE **** AND still naive to think lying was the appropriate response. Says everything About Jiffy Lube, Doesn't it?
Customer Answer
Date: 06/10/2024
I am rejecting this response because:******************************
Warwick, RI 02886
Spoke with Corporate for over 9 Months Will No immediate contact from DM. And when contacted backed up his Technician lying about Service & Car Damage. Cross Thredded Drain Plug Upon Service.
The Principal also backed up his Personnel after being Informed this matter was CAUGHT ON VIDEO FROM THE **** AND still naive to think lying was the appropriate response. Says everything About Jiffy Lube, Doesn't it?
Business Response
Date: 06/10/2024
Please be advised that ********************************* LLC / Jiffy Lube does not own the Jiffy Lube service center located at ********************************************************************************************************; 02886. Please contact ****************************************** and remove from ******************************** as we are not the Franchise owner.Customer Answer
Date: 06/28/2024
I have not heard from the business in response to my complaint.
As well I see multiple sends but no reply from Merchant through Entire Communication String.
Initial Complaint
Date:01/23/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My car had an oil change at Jiffy Lube and it turned into my car getting towed shortly afterwards due to them putting too much oil in the engine .I have the codes that reflect what was done and how it needed to be repaired Repairs for this damage cost $900.00 and the owner is refusing to compensate me for damages and will only compensate me for the oil change. My car was completely fine prior to oil change.Business Response
Date: 02/01/2023
Good morning : This is ***************** District Manager with Jiffy Lube ( ************ Market ) This is in response to BBB Complaint # ******** involving *********************** After we have investigated her Claim of negligence on an oil change provided at our Jiffy Lube #673 ******** , ** on date of 12/27/22 , and we even called her mechanic at J&S auto repair in ******* and *********************** whom we spoke with explained that her (oil cooler lines ) per "TSB" Bulletin about her 2010' Lexus ******************************************************************************************************************************************************* correlation to the oil change we provided her , as the dealership TSB bulletin recommended her cooler lines be replaced at ******* miles and her car had ******* miles on it at this time . **** stated that our oil change ( DID NOT ) clog her oil lines but that over time , these cooler lines just get clogged ! ********** expressed to me that she still felt we should pay her for invoice Total of $902.90 but I gracefully Declined , as we were Not responsible for the issues on her car over that many years of her driving her car and that she needed to keep up on her maintenance of her vehicle that dealership / manufacturer recommends . Respectfully : ***************** ************** ) Thank you for your timeCustomer Answer
Date: 02/13/2023
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
The oil change that Jiffy Lube did on my vehicle was done incorrectly The Invoice from J&S auto repair, from testing and inspection states my check engine light, low oil pressure issue , was due to the oil level being overfilled and to resolve the issue was to replace the cooler lines and oil filter and if that didnt fix the issue change the ** solenoids & in extreme cases the engine .
Sincerely
*******************Initial Complaint
Date:11/04/2022
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged $117.54 for a oil change. They said my VW Beetle needed 6 quarts of oil (it can only consume 5) the employees had my car for 15 minutes if that. They were suppose to check all the fluids and top off the ones that needed it. They did not do this. An oil change, as you know, usually isnt more than $45.00 anywhere you go. The original bill was $125.00 but, after saying something to them, the told me they would give me a 15% discount. I had the oil changed previously at a difference shop and bought a oil and air filter too. My bill was $83.00. Something is very wrong here but, I can get anyone to help me. Im a older woman being scammed,. Please help!!
Jiffy Lube of Rhode Island is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.