We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Professional Engineers

Thielsch Engineering

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Professional Engineers.

Complaints

This profile includes complaints for Thielsch Engineering's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Thielsch Engineering has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Thielsch Engineering

      195 Frances Ave Cranston, RI 02910-2211

    • Thielsch Engineering

      106 South St Hopkinton, MA 01748

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My town (Lexington) hired Thielsch Engineering to replace my water meter. Within a few days of the installation the unit started leaking and damaged belongings my basement. I called Thielsch Engineering multiple times over several weeks informing them of this issue and they were supposed to have a supervisor call me back and that never happened. Today they showed up and were unable to fix the meter. Looking for Thielsch Engineering to reimburse me for damages to items in my basement that got wet after they incorrectly installed my meter creating the damage.

      Business Response

      Date: 04/02/2023

      My name is ************************* and I represent the *** business of **************************************** I am in receipt of your letter dated Friday March 17, 2023 referencing a complaint filed by *************, of ************************************************************; 02420.

       

      Our version of events is very different from those reported by Mr. ***************************** February 24th, our project supervisor, ************************* went to **************** to respond to a complaint about a water meter that was leaking.  Mr. **** indicated that the new water meter started leaking a couple days after it was installed on January 20th and that he made several calls to our company for help.  Our company records all incoming calls and there is no record of Mr. **** attempting to reach us by telephone.  We were requested to visit the house by the Town of Lexington the prior day, February 23rd.

       

      **************** went to the basement to view this issue and found that the home was under construction with most of it gutted.  The basement was unfinished and had vey little in it other than insulation and scraps of garbage from the construction.  At the water meter, **************** instantly noticed that new repairs had been done on plumbing directly after the water meter.  The tailpiece before the meter was off and laying on the ground.  The water meter was also off and laying on the ground.  Mr. **** stated that the plumber was required to do this because the meter was leaking.  **************** inspected the meter and saw a large gash/hole on the inlet side of the water meter.  It was clear to ****************, who has nine years of experience installing water meters, that the meter had been damaged or potentially had frozen and blown a hole from the expansion of water.  **************** noticed that there was no heat in the basement.

       

      We have photographic evidence from when we installed the meter in January.  The installation was clean.  There was no water leaking on either side of the meter.  ************** answer is illogical because the water could be shut off if there was a leak.  ****************** assessment was that the meter had been damaged through outside forces not related to the installation.  We reported our findings to the Town.

       

      We disagree with the report filed by Mr. **** and his version of the events.  Photos are taken in every meter setting to ensure that the quality of our work is impeccable.  The circumstances surrounding the leak, of whatever magnitude, are most likely due to the homeowner's negligence.

       

      Feel free to contact me directly with any questions.

       

      *****,

    Thielsch Engineering is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.