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Business Profile

Specialty Schools

Collectiv Academy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/09/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a graduate of this academy. Upon contractual agreement, it was agreed that should, I graduate with an outstanding tuition balance, or owed balance as it relates to overage on hours. The student would not be allowed to partake in state licensing testing. While enrolled I completed my program. Paid for my state testing, took my exams and passed, then graduated from the school. Two days prior to my graduation I was informed that the school would NOT be submitting my official transcripts to the state of **, resulting in my NOT being licensed until my debt was paid. This was NOT highlighted, discussed nor agreed upon when signing enrollment paperwork. The agreement states that the student would not be allowed to partake in state testing. I graduated in February 2024., have been trying to get my testing to the state since. Please check into this. I am NOT the only student who they have refused to send transcripts over to the state for the same reasons.

    Customer Answer

    Date: 07/22/2024

    I have not heard from the business in response to my complaint. The business is still holding my state testing scores and has not sent my transcripts to the state of ************* 

    Business Response

    Date: 07/23/2024

    Hello,

     I am responding to complaint # ******** by *******************************.  Prior to enrollment, an enrollment agreement is signed by both parties  and a copy given to the customer.  The enrollment agreement states, Upon meeting the above criteria, a student will be recognized as a graduate and receive a diploma. All financial obligations must be paid before the student may receive a copy of their transcript.  The graduation requirements were fulfilled but the financial obligations were not.  Every student is met with periodically throughout the program to discuss their progress and advised the necessary steps needed to become a graduate and obtain a license.  Attached is a copy of our enrollment agreement.  If you have any further questions please email acampbell@tg-ne or call ************** and ask for ******.

     

    Thank you

     

    *****************************

    Director

    COLLECTIV ACADEMY

Collectiv Academy is NOT a BBB Accredited Business.

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