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Business Profile

Uniforms

Donnelly's, Inc. of R. I.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Donnelly's, Inc. of R. I.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Donnelly's, Inc. of R. I. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/16/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order items online with no estimated delivery time. You cannot get uniforms when needed. They literally have a monopoly on private school uniforms and you are at the mercy of the staff. Rude

    • Initial Complaint

      Date:10/22/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered my son's uniforms (2 Performance Zips) at the end of July in person at ********** store. At the time I was told they would be delivered by Labor Day no problem. They were fully paid for at the time of ordering. *I called in September and was told they were back ordered and not to call back. Just wait for delivery. *I called in early October and the customer service representative immediately screamed at me and was very rude. I asked estimated time frame. They said we don't know and they don't care and hung up.*10/22 Went into the store today, again abruptly told they have no idea and don't come to the store again. *10/22 Called the 800 number and was basically screamed at again that they have no idea and to stop calling. Asked for the Manager and was told to hold. I Waited 57 minutes on hold and was hung up on. Called back and they said there is no supervisor and I could hold and but no one would ever answer. Waited for another 1:42 min and was hung up on. I would like my 2 quarter zips so that my child is not freezing in school. This is ridiculous that they take your money and could have no obligation to tell you if you will ever get your products. They will not give you a time frame and are entitled to raise their voices and belittle the customer. What a terrible company and employees.

      Customer Answer

      Date: 11/02/2022

      I have not heard from the business in response to my complaint. There has been no update whatsoever. 

    Donnelly's, Inc. of R. I. is NOT a BBB Accredited Business.

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