Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Poland Sprinklers repaired my system on 4/6/2024. Paid $681. A few weeks later sprinkler system is failing in multiple ways. I have contacted Poland Spribklers on several occasions. Service was scheduled on 5/13/2024 but I needed to reschedule. New date was 5/22/2024. Poland Sprinklers rescheduled until 5/31/2024 be ause of lack of employees. They never showed up or contacted me. After waiting all day *** then several attempts to contact them, I recieved a text on 6/4/2024 that they would not be able ro service at this time. I have since tried to contact the company several more times to correct their work. I have not even gotten the courtesy of a response. The valve that is leaking has been repaired at least three times. I have used this company since I purchased my home in 2008.

  Customer Answer

  Date: 06/23/2024

  I have not heard from the business in response to my complaint. I have continually attempted to call and text the phone number for the Poland sprinkler business.  No answer or return call or text!

  Business Response

  Date: 07/23/2024

  Good evening 
  In response to case #********-
  The valve he is referring to has nothing to do with the repair(front yard only) this spring.
  If it was we would come out and fix.
  He is referring to a valve in the backyard. 
  Last time we did service before this spring was in 2022 and that was for a new controller only.
  He claims we fixed it "3-4 times the past 2 years." And expects it to be free.
  The only thing we have replaced was a solenoid at his house the past 5 years. And if that didn't work it would be out of warranty for 2 reasons. 1. Time(past 3 years). 2. Warranty is invalid if we don't service the account in spring and fall.
  As a business we will not fix something that we have not touched for free. I asked him since 2021 we have been called out only 2 times for service that maybe you had another company out? 
  He claims only us. We did show him the work that was done this spring and was happy with the repair. 
  We sent an invoice to him by mail and he paid it. 
  We don't feel comfortable coming out as he has lied about what work we have done to get something for free and has been extremely aggressive on the phone.
  If want invoices with dates we can supply that. But if you ask him to provide cancelled checks over the past 5 years made payable to us you will see we NEVER touched the valve he is referring to.
  

  **************************;
  Poland Sprinklers 

  Customer Answer

  Date: 07/24/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

  I have been a loyal customer to ********************** since June 2008. I challenge ************************ to validate his statement that I lied and want something fixed for free. All I wanted was a courteous and timely response from a business I have used over and over again. As you can clearly see ************************ is very defensive about the entire business transaction.

  *********************** seems to be using my  alleged  "aggressive " behavior to not service his long standing loyal customer? Seems to me ************************ is looking for an excuse for his poor customer service skills. And lack of timely response.

  All ************************ had to do was respond and say he could not service my sprinklers for whatever reason. Instead he let a long standing customer swing in the wind.

  Maybe ************************ is the reason he cannot keep help. I'll be sure to tell anyone who will listen to never use Poland Sprinklers ever!