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Business Profile

Electric Tools

Stanley Fastening Systems, L.P.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Tools.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My battery is smoking not working the drill wont work with anything battery ls I use and charger wont charge the battery on BTCK410L2 18V LITHIUM 2 TOOL ************** COMBO KI

    Business Response

    Date: 12/07/2023

    Customer submitted a ******************** warranty claim for a Bostitch BTCK410L2 tool kit.  Customer advised it was a gift and did not have the requested proof of purchase, so photos were requested.  Please note the customer submitted what appear to be the same internet photos of the BTCK410L2 tools that were submitted for a different BBB complaint# ******** under customer name *********************************** (and *************************).  We are sending a return label to retrieve the subject tools for examination.  We will evaluate this warranty claim when the tools are returned.

  • Initial Complaint

    Date:12/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Looking to warranty my bostitch 18V LITHIUM 2 TOOL ************** COMBO KIT seeing the drill dont work with my old battery and the battery that came with dont work and it came in a set and the battery stoped working that came with it and the charger dos not work and I want the set replaced and my husband contacted us in my name I belive. On ur website and I no he gave every thing u need to to start it so the warranty and. U did nothing and been a while seems he did I talked to my lawyer and my lawyer says seens we have all u need to be able to do the warranty and u have not and the calls to us that my family recorded show u treat us. Bad u need replace it or we will file paper for court so will o me more then just the set

    Business Response

    Date: 12/05/2023

    We contacted the customer and informed them the ********************** tools were discontinued.  Customer accepted new comparable ********* tools to resolve this matter that have been ordered.  Customer will receive new ********* tool kit shortly.

    Customer Answer

    Date: 12/05/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    Geordana 

    I would take that  set that u offered me but  I would  like a better set  then that one u offered me with the tools u r willing to send  but I would like a better set seeing I thing the tools ur sending r not as good as the tools I had so  if u could send a drill and impact drive just as good if not better then one ones I had with batteries and  charger or chargers and back or a better set that great if not will take the one u offered me see I would have even no I want one that the drill driver and impact driver r just as good if not better then what I had thank u 

     

     

    Business Response

    Date: 12/07/2023

    Customer *********************************** (and *************************) submitted a BBB warranty claim for a Bostitch BTCK410L2 tool kit.  Customer has a history of submitting multiple warranty complaints with our company.  We requested proof of purchase and photos of the tools.  Customer has not provided the proof of purchase.  Customer submitted what appear to be internet photos of the tools. These photos appear to be the same photos submitted for BBB complaint#******** under ************************************  Even so, we agree to send the customer a new ****** Cable ********* as a final courtesy per the customers request for replacement tools.  Customer then responded advising they would like better tools.  We advised the customer to refuse the previous order for consideration of different tools.  Customer advised they would keep the ********* kit already sent.


    Customer understands future warranty claim consideration will only be given once their tools are returned to a ********************** for examination.

    Customer Answer

    Date: 12/11/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ send the better drills and on the same day the better drill get here I will send back the ones I got see my Neighbor in the one that got the packaging not me so I couldnt refuse it so if you send me the stuff to send it back, I will send it back and you can send me the better drills, thank you or could you send me the ******* and stuff at the same time to send back the other drills that way I can send them back with the driver as soon as he drops off the new ones see my neighbor got my package not me so I couldnt refuse it please right back to me asap

    Regards,

    Geordana

     

     

Stanley Fastening Systems, L.P. is NOT a BBB Accredited Business.

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