We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cell Phones

Cellular Mobile Services
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Cellular Mobile Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cellular Mobile Services has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Brought in a cell phone for a screen replacement due to a minor crack. Had the screen replaced, although my cellphones battery was left loose inside the phone unknowingly to me it was causing mother board damage from moving inside the phone freely. 1 Week or 2 later the phone started shutting off randomly so I proceeded to return to the store for a battery replacement, which I was charged $60+ For although it should have been covered by warranty from the screen repair. After the first batttery replacement the phone worked again for 1-2 weeks and then completely stopped operating entirely. They ordered a new battery and replaced it and told me it was not the battery that was the problem it was the motherboard. Which was damaged from the negligence by the employee who originally left my battery loose in the first screen repair. I am seeking the total cost of all repairs, and cost of the cell phone to be reimbursed in full.

      Business Response

      Date: 04/24/2025

      I am responding to the complaint filed with BBB from Jacob.  Customer satisfaction is always our top priority. We have reached out to ***** and the problem has been resolved.

    • Initial Complaint

      Date:10/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just as a some background Last year I bought a screen from this place and after 2 months a black dot appeared at the bottom of the screen. There was nothing wrong with the screen no cracks nothing and when I took it back 4 months later(they have a 6month apparent warranty and it broke after 2 months I didnt have a way there) they claimed I damaged it and they would not replace it (like where was the damage) 5 months later the screen went totally black. I needed to get another screen fixed and it I didnt have any options as I was struggling to find a ride to Warwick so I had to come here again. This time my screen will just stop working at times 1/2 of it will just stop then it will just freeze. changed my screen 10 days ago this has been happening since day 1.I didnt have a way to go back to the store until yesterday. I went in to the shop and the worker agreed with me that they had given me a faulty screen and that they installed it incorrectly the first time they said that regardless of that they could not replace it. The screen has 2 extremely small cracks on it that occurred in the first day of me getting the phone (from incorrect installation). I just think that its sleazy that I got this phone screen fixed by you 2 times. Both times it has stopped working in weird ways that are not natural. Not only that but now the scream is not secure. Its disheartening and a dishonest practice that they refuse to fix my screen which you replaced less than a 2 weeks ago even. I would like a refund or a new screen. Its crazy that they want me to pay for their mistake

      Business Response

      Date: 01/02/2024

      Complaint number ******** I just want to say that he said he replaced screen ******** 2 times first time he replaced it and there was a black spot appeared on the screen after 4 months. So we we I do want to explain that. So basically after phone repair, we do give away a 6 month of warranty written in a paper to a customer explain what would be covered. So if a screen is defect for any reason by not swiping well not typing good A little glitching, lagging will be covered under warranty and we are very specific and put that on the paper if there is any lines showing up on the screen or any dots or black spots that means the *** is damaged. This is not something that is covered under warranty. 

    Cellular Mobile Services is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.