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Business Profile

Food Delivery

Feast & Fettle, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/20/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi there, I purchased a week of meals for my elderly mother living on Cape Cod. She did not like them, so I canceled the next week. Then, when checking my credit card statement I saw that Feast and Fettle had charged me a $10 fee per week from the time of canceling without my consent. There was no email notification of this charge, there were no services rendered, and there is no information on how to cancel this on their website. I emailed customer service December 1st (when I realized the issue) to resolve the matter and seek a refund and they told me that it was their right to charge me. I asked them to delete all of my personal data - because when I canceled the service, they did not have the right to charge me a fee for no goods or services rendered. They did not respond to me and are non-responsive now. There are lots of subscription services online, and many have odd fee structures, but this charge of $10 / month perpetually for cancelling is absolutely ridiculous. This is not a normal subscription compliant where people forgot they were signed up - this is fresh prepared meals delivered to the home. I canceled the service (because I did not want to receive meals for my mother any longer) and they continued to charge me a "fee" despite no goods or services being rendered.Please take this claim seriously, I don't know how many other people are at risk here. Thanks, *****

    Customer Answer

    Date: 12/30/2022

    I have not heard from the business in response to my complaint.

     

    thanks so much for your response! The business has not responded to me and further refused to cancel my subscription and is continuing to charge me. This is kind of crazy! Thanks for your help

    Business Response

    Date: 01/06/2023

    I am attaching screenshots from the correspondence that was sent to the member. As you can see, our terms and conditions were agreed to on 8/6/22, and a welcome letter explaining these idle fees continued to send each week that the order was not ordered or skipped. You can also see that the member opened these emails when they were sent.

     

    I'm happy to include more screenshots, but it only allowed me to attach 5 this time.

Feast & Fettle, Inc. is NOT a BBB Accredited Business.

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