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Business Profile

Used Car Dealers

First Class Auto Sales, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took out a loan on a car from First Class Auto on 7/28/2023 for the amount of $10,678.60 including taxes. The first car they tried to sell me they kept telling me needed to be "detailed" and after 3 weeks of them really trying to get it to run correctly failed at that and offered me another car which is the one i purchased. A few days after getting this other car that was 2 years newer then the one the originally tried to sell me. My check engine light came on. I brought it back to dealership and they said it was an O2 sensor and kept it for a few days to "fix" it and when i got it back a few days later it came on again which resulted in them keeping my car again for a few more days to supposedly fix another sensor. i did this 4 times me not having my car for days sometimes up to a week to supposedly fix sensors with my car just getting worse and the light still coming back on. After the fourth time i decided to take it to my mechanic to see what was really wrong and within minutes my mechanic was able to tell me the engine was failing. the company was lying and waiting for me to burn out my engine that they knew was bad to make me responsible for it. Telling me it was an O2 sensor when it wasnt. So i brought the car back and they agreed to fix the engine. They gave me the worst car they had for a rental knowing i had kids to put in the car that took premium gas and was not inspected with the check engine light on and tire lights on for me to drive telling me it would take only 5 days. they had my car for almost a whole month and put a lot of miles on my car in the meantime tellinng me i did and they technically didnt need to fix it when i barely had it this whole time to put miles on. i just got my car back thursday after going through h*** with these people. being lied to about when it would be done and being yelled at on the phone because im obviously upset. not even 24 hours after getting it back my check engine light is on again for another reason now.

    Customer Answer

    Date: 11/12/2023

    I have not heard from the business in response to my complaint.

First Class Auto Sales, Inc. is NOT a BBB Accredited Business.

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