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Business Profile

Wedding Supplies

Ana's Bridal Boutique & Tuxedo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wedding Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited **** bridal for three bridesmaids dresses in August of 2023. Due to a third dress needing to be ordered by someone out of state and measurements being required the order was reportedly placed on 10/13/23 for all three dresses with the timeline provided that they would be in within 5 months at the absolute latest. I paid ****** dollars charged on 10/16/23 and the dresses still have not been provided. Myself and my brides maids have called with no response to voicemails and emailed with no response. The few times we have spoken to staff when they answer the phone they say the dresses will be in in a week or two and not to worry although it has already been well over 5 months. At one time they claimed there was a delay due to customs for the dresses. Today (8/21/24) i received a call from ******* at **** stating the dresses would be in on Friday after months of no response. I informed ******** that this was well outside the 5 month window and was too late for my upcoming wedding and that i am requesting a refund. She reported i had been told there was an issue with the dying of the dresses which was not true. I then spoke with *** today who stated that she would not provide a refund due to the wedding not happening yet and abruptly ended the call stating ******** would call me again. The wedding is in less than 40 days out of state with the bridesmaids out of state with no time for alterations and well outside of the five month window they reported for orders. The business has been extremely stressful and unethical to work with and with the three dress orders has cost myself and my brides maids over 600 dollars with no product provided. We are continuing to request a refund and want to save others from this terrible experience. I also strongly encourage you to review the businesses reviews as it appears we are not the only victim of this.

    Customer Answer

    Date: 09/01/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:05/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 5 dresses for my wedding from this bridal shop. One dress came in a complete different color than it should have. The dress was ordered in gold/champagne and came in a very pink morganite color, like a blush. ***, the owner, hardly answers our calls when we call for help, if she does she is very rude and says there is nothing you can do. We told her we wanted champagne, the order sheet says champagne but the tag on the dress says morganite. It is not the correct dress.

Ana's Bridal Boutique & Tuxedo is NOT a BBB Accredited Business.

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