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Business Profile

Mason Contractors

Chase Masonry LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mason Contractors.

Complaints

This profile includes complaints for Chase Masonry LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Chase Masonry LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Chase Masonry LLC

      Foster, RI 02825-1472

    • Chase Masonry LLC

      PO Box 7 Manville, RI 02838-0007

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/28/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ben ******************** of Chase Masonry was paid an initial deposit of $7,000. on 1/13/23 and began work on 1/16/23. He requested an additional $3,000. which was paid on 1/27/23 because he needed an advance to "order the pavers" for the patio to begin in March. His crew of two employees, including his father ******* ********************, began work on our house and completed TWO of SIX items on the contract. He patched the front stairs (cost of repairs $2,000.) and worked on the side entry steps repair (cost of repairs $1,000.). This totals $3,000. I have paid a total of $10,000.(see Venmo receipts and documented on the contract that $10,000 was received). I have been trying to contact Ben ******************** for many months and he replied once saying he believes that his employees completed all the work. I have left countless messages and photographs of the brick work that has not been done as well as a copy of the contract. He has completely ignored these attempts and has not returned calls or emails or texts. I would like a refund for the money I paid him for the work that he has not done.

      Customer Answer

      Date: 07/08/2023

      I have not heard from the business in response to my complaint.

    Chase Masonry LLC is NOT a BBB Accredited Business.

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