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Business Profile

Lawn Care

Tough Greens Lawn Care, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Tough Greens Lawn Care, 4-12-2025 On Sept 3, 2024 you did an aeration and a reseeding/lime of our lawn. At a cost to us of $1900.00 You talk a good show but do not do what you say you are going to do.When you and I talked you told me that they were going to overlap the aeration and put down starter fertilizer a double application of fast acting lime and I do not remember the amount of grass seed. You talked very nice but I know you did not overlap the aeration. And now I am not sure about the lime, the fertilization or the amount of grass seed. On the day of the aeration 9/3/24 your brother and his crew started the aeration process and they did not overlap like you said they were to do.I told your brother about the overlapping and he said they were going to go back over it. They did not go back over it.I called you on the phone to tell you they were not overlapping. You told me that they were going to go back over It., THEY DID NOT GO OVER IT.Yes, we have to say there are a few places where there is new grass growing but not all over, not for the amount of seed you were supposed to put ********** 4-12-2025 our lawn looks as bad as it did prior to you reseeding. I have called you the very beginning of the year to set up a fertilization program you never got back to me. One time I did talk to you, but you were in a store and said you would call me back, still waiting.I have called you many times about the terrible job you did but your mail box is full and there is no way to contact you I have a new fertilization company and when he looked over the yard and I told him it was aeriated and reseeded last fall he made a funny face and shrugged his shoulders did not say ************ should refund us the amount paid ($1900.00) even though we got less than half the job you said you were going to do.These are just some of the photos to give you an idea of what we have Thank You **** ******* ******* ************************************************************************** ************

    Customer Answer

    Date: 04/26/2025

    I have not heard from the business in response to my complaint.

Tough Greens Lawn Care, LLC is NOT a BBB Accredited Business.

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