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Business Profile

Car Wash

BMC Car Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to get a car wash at BMC Car Wash in ********, ** back in May of this year and as I was driving into the car wash an employee knocked over a large metal sign onto my passenger-side front door, causing dozens of scratches. When I talked to the manger at the time I told him I would get it fixed by a professional and asked him if he could give me enough free car washes to cover the costs. He agreed. It cost me $169.95 and I have the receipt. The owner is never there and when I asked for his name and number, the manger would not give it to me and told me he would handle everything.About a week or two later, the manager gave me a gift card and said it was loaded with free car washes. When I went to use the gift card for the first time, another employee checked it and said it had $0 on it and wasnt even activated. When I questioned the manager about it, he lied and gave me excuses. All these months later and repeated attempts to get reimbursed or the free car washes and I still havent received anything.

    Customer Answer

    Date: 11/14/2022

    I have not heard from the business in response to my complaint.

BMC Car Wash is NOT a BBB Accredited Business.

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